Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.
Description
As more companies embrace the trend of allowing employees to work remotely, the use of employee monitoring software on company-provided devices has become a common business practice. Remote work is not a standard practice. It is up to the organization to decide if it is best for them to keep their workers at home. Many companies have made the switch to working from home years ago. There are many benefits to having employees work remotely. Remote work could become the new norm, regardless of how the Coronavirus affects the global workforce. Remote work-from-home presents new challenges that are not present in the workplace. Telecommuting is attractive to employees because it allows them to have more flexibility, which allows them to maintain a better balance between work and life.
API Access
Has API
No
API Access
Has API
No
Integrations
Aspect Performance
No
Aspect Quality
No
Chatterbox
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$8.00/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Aspect, an Alvaria Brand
Founded
2021
Country
United States
Website
www.aspect.com
Vendor Details
Company Name
Awareness Technologies
Founded
2002
Country
United States
Website
www.interguardsoftware.com/remote-employee-monitoring/
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Employee Monitoring
Activity Monitoring
Yes
Browsing History
Yes
Email Monitoring
Yes
Keystroke Recording
Yes
Productivity Analysis
Yes
Remote Control
No
Screen Activity Recording
Yes
Time & Attendance
No
Time Tracking
Yes
Endpoint Protection
Activity Log
Yes
Antivirus
No
Application Security
Yes
Behavioral Analytics
Yes
Device Management
Yes
Encryption
Yes
Signature Matching
No
Web Threat Management
Yes
Whitelisting / Blacklisting
Yes