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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Elevate and refine the customer experience using AskNicely, a cutting-edge real-time feedback platform built on the principles of the Net Promoter Score (NPS). This tool simplifies the process for brands and organizations to gather insights through one-touch surveys, enabling seamless sharing of real-time data with everyone from frontline staff to the CEO, and allowing teams to take swift action based on customer input. Additionally, AskNicely offers integration with the leading tools that businesses rely on daily, enhancing its usability and effectiveness. By leveraging this innovative solution, companies can foster a proactive approach to customer satisfaction and drive continuous improvement.

Description

Effectively monitor and assess customer inquiries and user feedback with Traggr. This platform provides your team with a centralized way to track and evaluate all types of customer interactions and insights, ensuring that the priorities for your business and products are always transparent and well-defined. Streamline your feedback flow and enable thorough analysis. Welcome to an easy-to-use tool designed for gathering and assessing customer inquiries and feedback throughout your organization. Consolidate inquiries in one place. Gather customer feedback, feature requests, and bug reports from various channels in a unified manner using Traggr. Evaluate feedback to discern priorities by identifying common and significant requests, regardless of the channels through which they came. Every team member has the ability to access the system and can either submit new requests or cast votes based on customer discussions, fostering collaboration across departments. As a result, you build a comprehensive database that you can refer to at any time. This ensures that your team remains aligned and informed about customer needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Centra
Chattermill
Cliniko
Commerce.AI
EnjoyHQ
Front
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Infocare Solutions
Klipfolio
MRI Palace
Mindbody
Reptrics
Shopify
Slack
Style Intelligence
Zapier
Zendesk
Zoho Desk

Integrations

Centra
Chattermill
Cliniko
Commerce.AI
EnjoyHQ
Front
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Infocare Solutions
Klipfolio
MRI Palace
Mindbody
Reptrics
Shopify
Slack
Style Intelligence
Zapier
Zendesk
Zoho Desk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$3.50 per user, per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AskNicely

Founded

2014

Country

New Zealand

Website

www.asknicely.com

Vendor Details

Company Name

product kitchen

Founded

2019

Country

Germany

Website

www.traggr.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Alternatives

Alternatives

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SurveyOL

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