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support

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Description

Elevate and refine the customer experience using AskNicely, a cutting-edge real-time feedback platform built on the principles of the Net Promoter Score (NPS). This tool simplifies the process for brands and organizations to gather insights through one-touch surveys, enabling seamless sharing of real-time data with everyone from frontline staff to the CEO, and allowing teams to take swift action based on customer input. Additionally, AskNicely offers integration with the leading tools that businesses rely on daily, enhancing its usability and effectiveness. By leveraging this innovative solution, companies can foster a proactive approach to customer satisfaction and drive continuous improvement.

Description

Enhance your performance with a cutting-edge feedback automation platform designed to streamline your processes. Gain insights into what truly matters to your students, patients, customers, employees, or citizens while conserving time and resources by automating the complete survey process. Evasys empowers organizations to make informed decisions through insights derived from centralized, high-quality data and comprehensive reporting. With over 25 years of continuous enhancement and collaboration with more than 1,500 organizations across education, healthcare, corporate, and government sectors, evasys stands as a robust, German-engineered web platform capable of automating all aspects of the survey lifecycle. From initial preparation to final evaluations, the platform delivers instantly generated reports that significantly boost the efficiency and effectiveness of your feedback collection efforts. Furthermore, evasys features a user-friendly interface that can be hosted on our fully GDPR-compliant EU servers or deployed internally on your own infrastructure, ensuring flexibility and security for every organization. The versatility and reliability of evasys make it an essential tool for anyone looking to optimize their feedback processes efficiently.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Centra Yes 
Chattermill Yes 
ChurnZero Yes 
ClientSuccess Yes 
Cliniko Yes 
Commerce.AI Yes 
Freshdesk Yes 
Freshsuccess Yes 
Groove Yes 
Help Scout Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Klipfolio Yes 
MRI Palace Yes 
Meltano Yes 
Salesforce Agentforce Marketing Yes 
Shopify Yes 
Style Intelligence Yes 
Workato Yes 
Wufoo Yes 

Integrations

Centra No 
Chattermill No 
ChurnZero No 
ClientSuccess No 
Cliniko No 
Commerce.AI No 
Freshdesk No 
Freshsuccess No 
Groove No 
Help Scout No 
HubSpot CRM No 
HubSpot Customer Platform No 
Klipfolio No 
MRI Palace No 
Meltano No 
Salesforce Agentforce Marketing No 
Shopify No 
Style Intelligence No 
Workato No 
Wufoo No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

AskNicely

Founded

2014

Country

New Zealand

Website

www.asknicely.com

Vendor Details

Company Name

evasys

Country

Germany

Website

evasys.de/en/evasys/

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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