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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ensure your workforce has round-the-clock access to a user-friendly intelligent agent that provides prompt answers to common workplace inquiries. Employees can quickly and effortlessly utilize the assistant through familiar tools, streamlining access to information on topics like benefits, contact details, and healthcare. By automatically addressing frequent employee requests, you can enhance helpdesk efficiency and strategically reallocate HR team members to prioritize employee engagement. Additionally, monitor engagement metrics to gain a clearer understanding of how employee needs evolve over time. AskHR operates entirely in the cloud, ensuring availability every hour of every day throughout the year, with no installation or upgrades required on your part—we handle all of that for you. Our software is hosted on servers that are end-to-end encrypted, ensuring compliance with ISO 27001 security standards. As the AI continuously learns from user interactions, it becomes increasingly adept at meeting your employees' needs. Consequently, this innovation not only helps conserve time and resources but also significantly reduces the support burden on your team, allowing support personnel to focus on more critical tasks. Ultimately, this leads to a more efficient workplace and improved employee satisfaction.

Description

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage
Box
Bullhorn
Dimension Labs
Encompass
Gmail
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Jira Work Management
Microsoft Dynamics 365
Microsoft OneDrive
Microsoft Outlook
Salesforce
ServiceNow
Total Expert
UKG Pro
Zendesk

Integrations

Adobe Marketo Engage
Box
Bullhorn
Dimension Labs
Encompass
Gmail
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Jira Work Management
Microsoft Dynamics 365
Microsoft OneDrive
Microsoft Outlook
Salesforce
ServiceNow
Total Expert
UKG Pro
Zendesk

Pricing Details

$1.25 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AskHR

Country

United States

Website

www.askhr.com

Vendor Details

Company Name

Capacity

Founded

2017

Country

United States

Website

capacity.com

Product Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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