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Description
Artologik HelpDesk thrives on the importance we place on relationships. Your experiences motivate us, and we are dedicated to establishing the resources that enable you to deliver outstanding support. With over thirty years of expertise backing us, we help you streamline your communication channels. Implement omnichannel ticket registration to enhance the simplicity of your support system. Empower your team with dashboards and collaborative tools that facilitate smooth ticket management. Evaluate and enhance your processes by utilizing reporting tools to pinpoint areas needing improvement and monitor their progress. Retain resolved tickets to create your FAQ by incorporating completed cases, thus working more efficiently. Bolster your brand by offering technical support or usage guidance. Foster customer relationships while adeptly handling complaints, returns, and refunds, ensuring satisfaction. Equip your organization with a reliable tool for managing HR inquiries related to salaries and agreements, thus promoting a more organized workplace. Additionally, by prioritizing customer satisfaction, you can create a loyal client base that trusts your services.
Description
Assist end users in consistently submitting flawless tickets, even when their devices are not connected to the internet. Streamline the diagnostic process for technicians by providing detailed, real-time diagnostics that capture the precise moment an issue occurs, accompanied by a slideshow illustrating the sequence of events leading to the problem before the ticket is submitted—this is particularly beneficial for addressing sporadic and hard-to-recreate issues. Additionally, boost sales with the optional customizable Helpdesk Button, which offers immediate assistance at the simple push of a button, ensuring users can reach out for help effortlessly and efficiently.
API Access
Has API
API Access
Has API
Integrations
Syncro
Pricing Details
€160 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Artisan Global Media
Founded
1988
Country
Sweden
Website
www.artisan.se
Vendor Details
Company Name
Tier2 Technologies
Founded
2018
Country
United States
Website
tier2.tech
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
