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Average Ratings 0 Ratings
Description
Arqam360 runs consent banners for websites in the Middle East and North Africa as a managed service. Privacy experts set up the banner, keep it running and keep proof of every visitor's choice, under the laws of each country the business sells to: Saudi Arabia's PDPL, the UAE's PDPL plus the DIFC and ADGM laws, and the laws of Qatar, Bahrain, Kuwait, Oman, Egypt, Jordan and Morocco, as well as Europe's GDPR.
What is included:
- A banner in Arabic, English or French, laid out right to left for Arabic
- Automatic detection of the visitor's region, so the right rules apply to each visitor
- Google Consent Mode v2 and IAB TCF signals
- A record of each consent, kept as proof
- A privacy policy in Arabic and English
- Apps for Shopify, Zid and WordPress
Arqam360 also publishes the Gulf Website Privacy Readiness Index, an open dataset (CC BY 4.0) showing how websites in Saudi Arabia and the UAE ask for consent. A 20-minute site review with the privacy expert can be booked from the Arqam360 website.
Description
Empower your sales and support teams to operate from any location while assisting customers through voice or chat, eliminating the necessity for traditional infrastructures like servers or telephones. Our contact center software operates on a flexible monthly pay-per-use model, allowing you to scale as needed. We leverage cloud services from prominent providers across Europe, the Middle East, and South Africa, and ensure additional local points of presence and numbers through partnerships in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Unlike other cloud solutions, this setup guarantees that your customers will not face latency issues caused by round-trip connections to servers located in the UK or the US. In the event that international fiber connections to Europe or the US are compromised, the local points of presence will maintain uninterrupted service, ensuring your customer support remains flawless. With our cloud-based solution, there is no requirement for server installations or phone purchases; all that is needed is a web browser to get started. This convenience allows for seamless transitions and flexibility in managing customer interactions.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Azure Text to Speech
No
Dialogflow
No
IBM Watson
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Oracle Service
No
Oracle Siebel CRM
No
Salesforce
No
Shopify
Yes
WordPress
Yes
Integrations
Azure Text to Speech
Yes
Dialogflow
Yes
IBM Watson
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Oracle Service
Yes
Oracle Siebel CRM
Yes
Salesforce
Yes
Shopify
No
WordPress
No
Pricing Details
Pricing on request. It depends on the countries your website sells to and the service pack. Book a 20-minute site review for a quote.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Arqam360
Founded
2024
Country
France
Website
arqam360.com
Vendor Details
Company Name
Expertflow
Founded
2007
Country
Switzerland
Website
www.expertflow.com/cloud-contactcenter/
Product Features
Consent Management Platforms
Additional Users / Permissions
No
Automatic Cookie-Blocking
No
CCPA Compliance
No
CMS Integration
No
Cookie Crawling
No
Design/Branding Customization
No
Fingerprinting
No
GDPR Compliance
No
IAB Compliance
No
Reporting / Analytics
No
Responsive Design
No
Subdomains Compatibility
No
Tag Manager Integration
No
Whitelabel Solution
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No