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Description
In a sector that demands constant oversight of information, the Arpon Cloud platform simplifies this process significantly. Users can book and oversee various types of rooms and venues for groups while managing pricing, financial reports, revenue, and electronic invoices—all remotely. The platform allows for a comprehensive view of reservations alongside account statements and billing details. It provides real-time insights into operational performance, including income from reservations as well as output from agencies and corporations over specified timeframes. Guests can register with or without prior reservations, make room alterations, update folio information, apply room charges, and assign rooms even before their arrival. Additionally, it empowers users to manage room status and cleanliness directly from mobile devices, enabling the assignment of housekeeping staff and marking rooms as out of service efficiently. The platform boasts integration capabilities with a variety of service providers, including channel managers, digital spreadsheets, and switches, ensuring a streamlined experience. This versatility makes it an invaluable tool for businesses seeking to optimize their room management operations.
Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amadeus Central Reservations System (CRS)
Booking.com
Expedia
Omnibees
ReservHotel
Sabre Airport Management
iHotelier
Integrations
Amadeus Central Reservations System (CRS)
Booking.com
Expedia
Omnibees
ReservHotel
Sabre Airport Management
iHotelier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Arpón Enterprise
Founded
1982
Country
Mexico
Website
arpon.com.mx/software-pms/
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Product Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
