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Average Ratings 0 Ratings
Description
Arnica WebReport is a robust web-based reporting solution designed for enterprises, allowing users to create and execute reports seamlessly across various major databases without the need for installation on any designer, administrator, or client machines. This tool provides a genuine thin client experience for all web reporting requirements, enabling users to generate reports in mere seconds from any browser-enabled device, share links instantly for user execution, or integrate it effortlessly with corporate intranets or public internet platforms. Reports operate entirely within a web browser, eliminating any need for deployment, making Arnica WebReport an ideal thin client option where design, execution, and administration are conducted solely through a web interface. To promote extensive compatibility and enhance interactive performance, WebReport employs pure HTML/XML/CSS for its web content, steering clear of client-side ActiveX components, DLLs, or cumbersome JavaScript libraries, thereby ensuring a smooth user experience across diverse systems. This focus on lightweight technology not only streamlines the reporting process but also simplifies access for users across various devices.
Description
Enhance your customer service experience using Cisco Finesse, a state-of-the-art desktop solution designed for both agents and supervisors that fosters collaboration among the teams interacting with your service organization. With its user-focused design, Finesse not only boosts the satisfaction levels of customer care representatives but also seamlessly integrates with the Cisco Collaboration suite while adhering to industry standards. The platform enables cost-effective customization of agent and supervisor interfaces via open web 2.0 APIs, making it simple to incorporate additional value-added applications. Cisco Finesse merges conventional contact center capabilities into a lightweight, browser-based desktop, eliminating the need for client-side installations. It offers a single, adaptable interface, or cockpit, which grants customer care providers swift access to various resources and information, ultimately leading to quicker and more precise service delivery. Furthermore, this innovative solution makes it easier for teams to communicate and collaborate effectively, enhancing overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix
Integrations
Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Arnica Software
Founded
1993
Country
Canada
Website
www.arnicasoftware.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/contact-center/finesse/index.html
Product Features
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management