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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Arnica WebReport is a robust web-based reporting solution designed for enterprises, allowing users to create and execute reports seamlessly across various major databases without the need for installation on any designer, administrator, or client machines. This tool provides a genuine thin client experience for all web reporting requirements, enabling users to generate reports in mere seconds from any browser-enabled device, share links instantly for user execution, or integrate it effortlessly with corporate intranets or public internet platforms. Reports operate entirely within a web browser, eliminating any need for deployment, making Arnica WebReport an ideal thin client option where design, execution, and administration are conducted solely through a web interface. To promote extensive compatibility and enhance interactive performance, WebReport employs pure HTML/XML/CSS for its web content, steering clear of client-side ActiveX components, DLLs, or cumbersome JavaScript libraries, thereby ensuring a smooth user experience across diverse systems. This focus on lightweight technology not only streamlines the reporting process but also simplifies access for users across various devices.

Description

Enhance your customer service experience using Cisco Finesse, a state-of-the-art desktop solution designed for both agents and supervisors that fosters collaboration among the teams interacting with your service organization. With its user-focused design, Finesse not only boosts the satisfaction levels of customer care representatives but also seamlessly integrates with the Cisco Collaboration suite while adhering to industry standards. The platform enables cost-effective customization of agent and supervisor interfaces via open web 2.0 APIs, making it simple to incorporate additional value-added applications. Cisco Finesse merges conventional contact center capabilities into a lightweight, browser-based desktop, eliminating the need for client-side installations. It offers a single, adaptable interface, or cockpit, which grants customer care providers swift access to various resources and information, ultimately leading to quicker and more precise service delivery. Furthermore, this innovative solution makes it easier for teams to communicate and collaborate effectively, enhancing overall operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix

Integrations

Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Arnica Software

Founded

1993

Country

Canada

Website

www.arnicasoftware.com

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Product Features

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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