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support

Description

Enhance your customer base with rapidly scalable, on-demand virtual support solutions. Interact with customers at their convenience, using their preferred channels and discussing topics that matter to them. Boost your revenue potential by gaining a profound understanding of your customers and their specific requirements. Forge lasting customer bonds through reliable and personalized attention. It’s time to redefine how customer experience management is approached. We can no longer tolerate "acceptable failure" in service standards and must move beyond basic metrics. Embrace innovation as a key driver for customer expansion. Arise Virtual Solutions has developed the industry's most sophisticated virtual-first customer care platform. By utilizing our proprietary technology, we seamlessly connect renowned global brands with a broad network of gig-economy Service Partners operating from home. Through revolutionary advances in virtual training, flexible on-demand capacity, and robust security measures, Arise enhances customer acquisition, increases wallet share, and fosters sustainable customer growth. With these cutting-edge solutions, businesses can achieve unprecedented levels of customer satisfaction and loyalty.

Description

Our outsourcing platform effectively oversees your outbound calling initiatives using an advanced technology framework, artificial intelligence, and readily available telecallers. Begin welcoming new clients to your platform and initiate their onboarding process smoothly. Support and educate your customers throughout their entire onboarding experience to minimize drop-off rates. Engage with your gig workforce consistently and onboard them effectively to enhance retention and boost productivity. Mitigate interruptions in your delivery cycle by proactively contacting leads to verify whether a reattempt at delivery is necessary and to ensure accurate address capture. Elevate your customer experience and decrease return-to-origin rates by reaching out to customers via calls to confirm cash-on-delivery orders and eliminate duplicates. Additionally, streamline the process of scheduling appointments for your sales team to save both time and resources, ensuring a more efficient workflow overall. This comprehensive approach not only optimizes operations but also strengthens customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshsales
LeadSquared
Pipedrive
Salesforce

Integrations

Freshsales
LeadSquared
Pipedrive
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Arise

Founded

1994

Country

United States

Website

www.arise.com

Vendor Details

Company Name

SquadStack

Founded

2013

Country

India

Website

www.squadstack.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Data Science

Access Control
Advanced Modeling
Audit Logs
Data Discovery
Data Ingestion
Data Preparation
Data Visualization
Model Deployment
Reports

Sales Intelligence

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Alternatives

Alternatives