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Description
Sakhr offers a comprehensive Knowledge Management suite named ArabDox, which facilitates the classification, organization, indexing, storage, and retrieval of documents in Arabic, English, and French. After being rigorously tested in Intel labs, this solution has efficiently catered to more than 12,000 users and managed a document repository of 10 million, all while maintaining seamless integration within a Microsoft-based environment. Various governmental bodies and organizations that face challenges with extensive paper documentation and archiving needs depend on ArabDox to streamline their workflows, protect confidential information, and minimize paper usage. Among the notable clients utilizing this solution are the Arab Bank for Economic Development, the Qatar Embassy in the United States, and the Abu Dhabi Tourism Authority, demonstrating its wide-ranging applicability and effectiveness. This innovative tool not only enhances efficiency but also aligns with the growing emphasis on digital transformation in document management.
Description
Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sakhr Software
Country
United Arab Emirates
Website
www.sakhr.com/index.php/en/solutions/knowledge-management
Vendor Details
Company Name
SERVICEWARE
Founded
1998
Country
Germany
Website
serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
