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Description

Apromore is relied upon by enterprises globally. Our clients leverage our software to boost transparency, uncover cost savings, improve customer satisfaction, and keep track of risks and compliance, all based on their transaction data. Join the ranks of successful companies! Every business produces data, but only some capitalize on its full capabilities. Process mining automates the discovery and analysis of business processes, providing a clear view of operations and identifying friction points, which can significantly enhance performance and lead to substantial savings. We unlock business value by merging cutting-edge process mining features with user-friendly design and extensive data integrations. Our adaptable pricing offers a value-oriented path to embracing process mining. This suite of techniques empowers organizations to evaluate the structure, efficiency, and adherence of their business processes, informed by the data generated during their operation. By utilizing these insights, companies can make informed decisions that drive continuous improvement.

Description

Introducing the first hyperautomation platform that seamlessly integrates with any current ITSM tool to reveal and act on insights instantly, thereby enhancing ticket resolution speed and minimizing expenses. The Swish.ai hyperautomation platform not only analyzes and automates processes but also predicts the optimal actions to take, efficiently directing issues to the most suitable agent. By assessing your historical ITSM ticket data, the Swish.ai platform formulates dynamic AI models that continuously adapt to capture insights pertinent to your unique environment. This patented technology transcends traditional natural language processing to grasp your company's specific terminology. It effectively enhances the comprehension of each underlying ticket issue and accurately determines the next best action in real-time. After tickets are properly classified, the platform considers additional live data points before directing them to the most fitting agents. Furthermore, we offer comprehensive reference materials to ensure agents have all necessary resources at their disposal to resolve the ticket effectively, avoiding any delays or rerouting. In this way, Swish.ai not only streamlines operations but also empowers agents to perform at their best.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure DevOps Server
BMC Helix Digital Workplace
CA Flowdock
Datadog
GitHub
Jira
Salesforce
ServiceNow
Skilling
Splunk Cloud Platform

Integrations

Azure DevOps Server
BMC Helix Digital Workplace
CA Flowdock
Datadog
GitHub
Jira
Salesforce
ServiceNow
Skilling
Splunk Cloud Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Apromore

Founded

2019

Country

Australia

Website

apromore.org

Vendor Details

Company Name

Swish.ai

Founded

2017

Country

Israel

Website

swish.ai/

Product Features

Product Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Alternatives

Alternatives

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Nividous

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TeamDynamix ITSM

TeamDynamix