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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Collect valuable customer insights effortlessly from within your website at no cost. Facilitate customer feedback directly on your site, allowing you to gather essential information that can help shape the products and services your audience genuinely desires. You can swiftly design attractive feedback buttons that align with your branding or utilize existing buttons on your site to initiate customer feedback surveys. With a wide range of survey options available, you can tailor them to reflect your brand identity. Whether you require a sophisticated approach or prefer a more straightforward solution, we provide diverse customer feedback survey types that can be seamlessly integrated into your website. Start with our aesthetically designed survey templates or craft a custom feedback widget to suit your needs. The Appzi survey tool is highly adaptable, ensuring it integrates naturally into your website's look and feel, making the feedback process smooth for your users. Additionally, by implementing these surveys, you can foster a better understanding of your customers’ preferences, ultimately enhancing their experience on your site.

Description

Integrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Salesforce
Stackreaction

Integrations

Facebook
Salesforce
Stackreaction

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$300 per 1,000 responses
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Appzi

Founded

2017

Country

United States

Website

appzi.io

Vendor Details

Company Name

Salesforce

Country

United States

Website

www.salesforce.com/products/platform/products/feedback-management/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

Delighted Reviews

Delighted

Qualtrics
Usabilla Reviews

Usabilla

SurveyMonkey