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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Voicent's Appointment Reminder software provides a straightforward and automated solution for scheduling and reminding clients about appointments, sending personalized notifications directly to any phone. During a reminder call, the recipient has the option to confirm, reschedule, leave a voicemail, or connect with someone in your office simply by pressing a keypad number. Thanks to Voicent's omnichannel features, appointment reminders can be delivered as voice messages, text alerts, and/or emails, allowing for confirmations to be gathered through any of these channels. The platform includes dialer tools and automation features with an integrated CRM that systematically monitors customer interactions and preferences. This intelligent tracking and responsive communication capability empowers businesses to close deals effectively, maintain follow-ups with potential clients, and enhance customer loyalty through timely engagement. By providing such a comprehensive approach to customer communication, Voicent enables businesses to streamline their operations efficiently and improve overall service quality.

Description

Voicent Live offers a comprehensive cloud solution equipped with essential tools for maximizing performance and efficiency, including call center functionalities, predictive dialing systems, voice broadcasting, as well as text and email communication tools; it also features an integrated CRM, streamlined workflow, and business process automation, all within a single adaptable and scalable platform. This all-in-one package is designed to meet the diverse needs of businesses seeking to enhance their operational capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Voicent Communications Yes 
IVR Studio No 
Salesforce No 
Voicent Appointment Reminder No 
Voicent CRM No 
Voicent Predictive Dialer No 

Integrations

Voicent Communications Yes 
IVR Studio Yes 
Salesforce Yes 
Voicent Appointment Reminder Yes 
Voicent CRM Yes 
Voicent Predictive Dialer Yes 

Pricing Details

$2,199 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

$499 one-time payment
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Voicent Communications

Founded

2001

Country

United States

Website

www.voicent.com

Vendor Details

Company Name

Voicent Communications

Founded

2001

Country

United States

Website

www.voicent.com

Product Features

Appointment Reminder

Appointment Scheduling Yes 
Calendar Management Yes 
Call Reminders Yes 
Email Reminders Yes 
Online Booking Yes 
Payment Reminders No 
Recurring Appointments Yes 
Rescheduling No 
SMS Messaging Yes 
Two-Way Messaging Yes 

Product Features

Auto Dialer

Call Center Management No 
Call Recording Yes 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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