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Description
Working in contact centers can be quite challenging, and agents who feel unsatisfied and frustrated often begin to alter their work behavior even before they consciously decide to leave. Applango’s advanced Artificial Intelligence monitors shifts in countless behavioral indicators for each agent, enabling it to forecast which individuals may resign soon. The nature of call center work is often repetitive; thousands, if not millions, of customers encounter similar issues and reach out to these centers in search of effective resolutions. Some customers may escalate their concerns to problematic levels, resulting in repeated calls, customer churn, and potentially legal disputes. To address these challenges, Applango's AI continuously gathers and evaluates numerous data points from daily operations, leveraging historical outcomes to anticipate which customers are likely to experience frustration in the coming days. This high-precision forecasting empowers teams to take proactive measures, ultimately preventing crises before they escalate. By focusing on both agent behavior and customer satisfaction, Applango provides a comprehensive approach to enhancing the overall effectiveness of contact centers.
Description
Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics.
Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support.
Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.
API Access
Has API
API Access
Has API
Integrations
Bitrix24
Microsoft Dynamics 365
Pipedrive
Proftit CRM
Salesforce
Sugar Sell
UTIP
Zendesk
Zoho CRM
Integrations
Bitrix24
Microsoft Dynamics 365
Pipedrive
Proftit CRM
Salesforce
Sugar Sell
UTIP
Zendesk
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$49 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Applango
Founded
2012
Country
United States
Website
www.applango.com
Vendor Details
Company Name
Voiso
Founded
2016
Country
Singapore
Website
voiso.com
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Telemarketing
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration