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Description
AppTek stands out as a prominent global innovator in the fields of artificial intelligence (AI) and machine learning (ML), specializing in automatic speech recognition (ASR), neural machine translation (NMT), and natural language understanding (NLU). Their advanced platform offers leading-edge solutions for both real-time streaming and batch processing, available in cloud or on-premise formats, catering to a diverse range of markets worldwide, including media and entertainment, call centers, government sectors, and enterprise businesses. Developed by a team of top-tier scientists and research engineers, AppTek’s technologies support an extensive variety of languages, dialects, and communication channels. By employing deep neural networks, AppTek effectively transcribes and comprehends speech and text data, resulting in tools that are not only accurate but also highly efficient. Furthermore, the company's commitment to continuous innovation ensures they remain at the forefront of the rapidly evolving AI landscape.
Description
Touch Tone (DTMF) based Interactive Voice Response (IVR) systems are becoming outdated and are increasingly being supplanted by advanced IVRs featuring speech recognition technology. Manam Infotech introduces SpeechVox, a cutting-edge speech recognition IVR that incorporates behavior recognition and artificial intelligence to enhance its performance over time. This innovative solution seamlessly integrates into existing infrastructures and is compatible with a variety of telecom protocols, including E1, T1, SIP, Analog, and SS7. Many users express dissatisfaction when interacting with conventional IVRs, as they often feel disconnected from automated systems. In contrast, Behavioral IVRs like SpeechVox leverage artificial intelligence to adapt to users’ speech patterns, pitch, and historical preferences, creating an experience that closely mimics human interaction. By fostering a more natural dialogue, SpeechVox aims to reduce frustration and improve overall customer satisfaction. Ultimately, this technology represents a significant shift towards more engaging and user-friendly communication systems.
API Access
Has API
API Access
Has API
Integrations
ActiveScale
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AppTek
Founded
1990
Country
United States
Website
www.apptek.com
Vendor Details
Company Name
Manam Infotech
Founded
2007
Country
India
Website
www.manamtech.com/ivr-banking.html
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail