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Description
Customers require varying levels of support throughout their digital journeys, which presents an opportunity for you to establish yourself as a trusted advisor by providing training solutions that facilitate the adoption of new services and enhance existing solutions with continuous support. By delegating your productivity support tasks, you can concentrate more effectively on your primary business goals related to digital transformation. AppHelp provides a broad range of migration, onboarding, and ongoing support services that enable you to fulfill and surpass the criteria set by Microsoft and Google's Cloud Partner Programs. Additionally, assist your small to medium-sized business clients in reducing their on-site IT expenses with a full-featured Help Desk solution that can diagnose and resolve issues across various platforms, from cloud applications to networking devices and computers. Enhance your business clients' operations by introducing comprehensive IoT solutions that encompass interconnected devices, applications, and robust support. Furthermore, AppHelp delivers remote assistance for various security products, access control systems, audio-visual equipment, and more, ensuring that your customers receive the best possible service. Through these offerings, you can foster stronger relationships with your clients and help them navigate the complexities of their technological landscape.
Description
FMX is a facility management software that was developed by facilities managers. The software allows organizations to streamline their day-today operations, show how their team is performing, as well as reveal any blind spots that could be hindering their ability to maximize their resources.
Reduce work order resolution time, manage preventive maintenance tasks, and manage all your equipment and assets in one easy-to use system.
FMX provides ongoing customer support and training. They are happy to report a 98% customer rating and an average response time of 30 minutes. The solution is accessible via any web browser, mobile or desktop, and can be accessed by unlimited users at no additional cost. FMX is the solution for you. The team will make it their priority to help achieve operational excellence and improve your bottom-line.
API Access
Has API
No
API Access
Has API
Yes
Integrations
First Arriving Dashboards
No
Adobe Advertising Cloud
Yes
Amazon Web Services (AWS)
Yes
AppDirect
Yes
AppWise
Yes
Blackbaud K-12
No
BlueSnap
Yes
Church Community Builder
No
Cisco Secure Cloud Analytics
Yes
Google Workspace
Yes
Integrations
First Arriving Dashboards
Yes
Adobe Advertising Cloud
No
Amazon Web Services (AWS)
No
AppDirect
No
AppWise
No
Blackbaud K-12
Yes
BlueSnap
No
Church Community Builder
Yes
Cisco Secure Cloud Analytics
No
Google Workspace
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$35/user/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AppDirect
Founded
2009
Country
United States
Website
www.appdirect.com/products/apphelp
Vendor Details
Company Name
FMX
Founded
2012
Country
United States
Website
www.gofmx.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Asset Tracking
Activity Tracking
Yes
Audit Trails
Yes
Barcoding / RFID
Yes
Checkout / Check-In
No
Depreciation Tracking
No
Disposal Tracking
No
Inventory Management
Yes
Location Tracking
No
QR Codes
Yes
Reservations
Yes
Service History
Yes
Building Maintenance
Asset Tracking
Yes
Commercial Properties
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Management
Yes
Job Costing
Yes
Job Management
Yes
Maintenance Scheduling
Yes
Residential Properties
Yes
Routing
Yes
Scheduling
Yes
Work Order Management
Yes
CMMS
Asset Tracking
Yes
Calibration Management
Yes
Inventory Control
Yes
Key & Lock Management
Yes
Mobile Access
Yes
Preventive Maintenance
Yes
Purchasing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Facility Management
Asset Management
Yes
Commercial Properties
Yes
Equipment Management
Yes
Facility Scheduling
Yes
Incident Management
Yes
Inspection Management
Yes
Inventory Control
Yes
Maintenance Tracking
Yes
Preventive Maintenance
Yes
Residential Properties
Yes
Room Scheduling
Yes
Schools
Yes
Space Planning
No
Vendor Management
Yes
Visitor Management
Yes
Work Order Management
Yes
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
Yes
Forecasting
Yes
Inventory Optimization
Yes
Kitting
No
Manufacturing Inventory Management
No
Mobile Access
Yes
Multi-Channel Management
No
Product Identification
Yes
Reorder Management
Yes
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
Yes
Warehouse Management
Yes
Maintenance Management
Asset Tracking
Yes
Billing & Invoicing
Yes
Calibration Management
Yes
Dispatch Management
Yes
Inventory Control
Yes
Inventory Management
Yes
Key & Lock Management
Yes
Mobile Access
Yes
Planning Calendar
Yes
Predictive Maintenance
Yes
Preventive Maintenance
Yes
Purchasing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Preventive Maintenance
Condition Monitoring
Yes
Inspection Management
Yes
Maintenance Scheduling
Yes
Mobile Access
Yes
Predictive Maintenance
Yes
Purchasing
Yes
Reminders
Yes
To-Do List
Yes
Vendor Management
Yes
Work Order Management
Yes
Scheduling
Alerts/Notifications
Yes
Appointment Scheduling
Yes
Automated Scheduling
Yes
Calendar Management
Yes
Class Scheduling
Yes
Employee Scheduling
Yes
Facility Scheduling
Yes
Group Scheduling
Yes
Interview Scheduling
No
Meeting Room Booking
Yes
Multi-Location
Yes
Online Scheduling
Yes
Payment Processing
Yes
Real-time Scheduling
Yes
Reservations
Yes
Resource Scheduling
Yes
Room Booking Management
Yes
Work Order
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
No
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Task Management
Yes
