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features
design
support

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Description

AnswerForce can be your voice whenever you need it. AnswerForce can help you grow your business by handling every phone call with professionalism, personality, and efficiency. Virtual receptionists are available 24/7 to assist you. This allows you to focus on the important things that matter: your customers. Our virtual receptionists can answer your calls even if you aren't available. We will send you detailed reports that include important information. Our friendly virtual receptionists will greet every caller and can connect you or your team to each call according to your call handling instructions. Efficient AnswerForce receptionists will schedule appointments for you and send you reminders when necessary. Professional AnswerForce receptionists will help you capture and qualify leads so you can focus on growing your business. With a bilingual answering service, you can ensure that more callers reach a caring and professional voice.

Description

Our live receptionists are bright, approachable, and always ready to assist you whenever you need our services. Callers appreciate speaking with a real person who delivers a personal touch that sets your business apart. We ensure that every call is answered promptly, 24/7/365, to enhance your customers' experience. At MAP Communications, we offer an array of customizable plans, allowing you to select the ideal virtual receptionist service tailored to your needs. As competition grows in your industry, it becomes essential to keep your customers satisfied and seize new business opportunities while maintaining a professional image. This is precisely where our dedicated team of MAP Communications live virtual phone receptionists steps in to simplify your workload and contribute to your organization's success. Our mission is to elevate your customer service, create a professional brand identity for your phone interactions, and help boost your sales leads, ultimately fostering long-term relationships with your clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Calendar Yes 
Setmore Yes 
Clio Yes 
Encircle Yes 
Field Force Yes 
FranConnect Yes 
Google Yes 
Google Analytics Yes 
Google Voice Yes 
Housecall Pro Yes 
HubSpot Customer Platform Yes 
Insightly Yes 
Jobber Yes 
Mailchimp Transactional Email (Mandrill) Yes 
QuickBooks Online Yes 
ServiceTitan Yes 
Thryv Yes 
Trello Yes 
Zendesk Yes 

Integrations

Google Calendar Yes 
Setmore Yes 
Clio No 
Encircle No 
Field Force No 
FranConnect No 
Google No 
Google Analytics No 
Google Voice No 
Housecall Pro No 
HubSpot Customer Platform No 
Insightly No 
Jobber No 
Mailchimp Transactional Email (Mandrill) No 
QuickBooks Online No 
ServiceTitan No 
Thryv No 
Trello No 
Zendesk No 

Pricing Details

$279 per month
Monthly plans - starting from 200 minutes + 50 chats to 100,000 minute plans. Range of plans to suit every business. No contract so you can change plans to match your needs.
Free Trial No 
Free Version No 

Pricing Details

$43 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

AnswerForce

Country

United States

Website

www.answerforce.com

Vendor Details

Company Name

MAP Communications

Founded

1991

Country

United States

Website

www.mapcommunications.com/services/virtual-receptionist-services/

Product Features

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

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