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Description
With AnswerChat, customers visiting your site can quickly determine if a representative is available for a chat. To initiate a conversation, all they have to do is click the AnswerChat button located on your webpage, eliminating the need for any software installation or downloads. If no representatives are available, customers will seamlessly be redirected to an online email form to reach out to you. When a chat request comes in, a new window will pop up on your screen, accompanied by a ringing sound if your sound system is active, displaying the visitor's name and the specific page they are viewing. You have the option to accept the chat, transfer it to another operator, or direct the visitor to the email form. Additionally, for record-keeping, AnswerChat enables you to print the chat session or easily copy and paste the conversation text for use in various applications. This user-friendly interface enhances communication and ensures that no customer inquiry goes unanswered.
Description
WebChatAgent serves as an intelligent chatbot and telephonic assistant solution tailored for business websites. Users can customize the chatbot using their own resources—such as website content, PDFs, documents, and frequently asked questions—enabling it to respond to customer inquiries around the clock in over 13 languages. Its features encompass live chat capabilities with the option for human intervention, integration with WhatsApp, an AI-driven phone assistant for managing calls and scheduling appointments, as well as tools for lead generation, ticketing, proactive chat prompts, and conversation analytics. The integration process is simple, requiring just a single script tag, and a dedicated WordPress plugin is also provided. This platform adheres to GDPR regulations, offering EU hosting alternatives and comprehensive data processing agreements. Agencies have the flexibility to offer WebChatAgent as a white-label service, allowing them to brand it under their own name and domain while managing client-specific permissions and shared message limits. Additionally, the platform’s versatility ensures that businesses can enhance customer engagement effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$19.95 per month
Free Trial
Free Version
Pricing Details
€15/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alpha Media
Country
United States
Website
www.alphamedia.net/products/ac/v20/index.htm
Vendor Details
Company Name
WebChatAgent
Founded
2025
Country
Germany
Website
webchatagent.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration