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API Access
Has API
API Access
Has API
Integrations
2Ring Dashboards & Wallboards
CommunityWFM
Eleveo
Microsoft Dynamics 365
ServEngage
ServSecure
Acqueon
Armour365
Augment CXM
CallMiner Eureka
Integrations
2Ring Dashboards & Wallboards
CommunityWFM
Eleveo
Microsoft Dynamics 365
ServEngage
ServSecure
Acqueon
Armour365
Augment CXM
CallMiner Eureka
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Support
Phone Support
24/7 Live Support
Online
Support
Phone Support
24/7 Live Support
Online
Training
Documentation
Webinars
Live Online
In Person
Training
Documentation
Webinars
Live Online
In Person
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
aws.amazon.com/connect/
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/us/en/products/customer-experience/contact-center.html
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
