Average Ratings 4 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Amazon Chime is a versatile communication platform that enables users to conduct meetings, chat, and make business calls, both internally and externally, all from one integrated application. This service allows you to customize your experience by selecting only the features necessary for online meetings, video conferences, and business calls, ensuring that you only incur costs when you actively use these services. Additionally, Amazon Chime Voice Connector facilitates the transmission of voice traffic over the internet and can easily scale to adapt to your changing capacity requirements. By utilizing this feature, you can significantly reduce expenses associated with traditional telephone networks and streamline your voice network management by leveraging the AWS Cloud infrastructure. With Amazon Chime, businesses can select the communication tools that align best with their specific needs, whether it be for meetings, chatting, or making calls. Furthermore, the option to use the Voice Connector allows organizations to efficiently route their voice communications via the internet, enhancing their operational flexibility. Ultimately, Amazon Chime empowers users to tailor their communication strategies to best support their business dynamics.

Description

Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS App Mesh Yes 
AWS Chatbot Yes 
AWS Marketplace Yes 
AWS Secrets Manager Yes 
Alexa Smart Properties Yes 
Amazon Fresh Yes 
Amazon Transcribe Yes 
Avotus ReflectR Yes 
Beats Yes 
Cloudonix Yes 
CodeKeep Yes 
Commvault Cloud Yes 
Commvault HyperScale X Yes 
Complyance Yes 
Crafter CMS Yes 
Indent Yes 
Microsoft Teams No 
Skype No 
Slack No 
Splunk User Behavior Analytics Yes 

Integrations

AWS App Mesh No 
AWS Chatbot No 
AWS Marketplace No 
AWS Secrets Manager No 
Alexa Smart Properties No 
Amazon Fresh No 
Amazon Transcribe No 
Avotus ReflectR No 
Beats No 
Cloudonix No 
CodeKeep No 
Commvault Cloud No 
Commvault HyperScale X No 
Complyance No 
Crafter CMS No 
Indent No 
Microsoft Teams Yes 
Skype Yes 
Slack Yes 
Splunk User Behavior Analytics No 

Pricing Details

$2.50 per user per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Amazon Web Services

Founded

2006

Country

United States

Website

aws.amazon.com/chime/

Vendor Details

Company Name

Instant Technologies

Founded

2002

Country

United States

Website

www.addchime.com/index.html

Product Features

Video Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Web Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Alternatives

Alternatives

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