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Average Ratings 0 Ratings
Description
Amadeus Demand360 stands out as a leading business intelligence platform that provides hoteliers with unparalleled access to proactive, on-the-books market data, empowering them to make informed decisions aimed at enhancing both occupancy and revenue. In contrast to conventional tools that depend solely on past information, Demand360 delivers immediate insights into anticipated demand patterns, enabling hotels to predict market changes and strategically modify their pricing and sales approaches ahead of time. The platform aggregates extensive data from a vast array of sources, including participating hotels, online travel agencies, global distribution systems, and direct brand.com bookings, resulting in a thorough and precise perspective on market demand. With Demand360, hotels can evaluate their performance relative to their competitors, monitor booking trends, and pinpoint peak demand times well before they occur. Its user-friendly dashboards showcase essential metrics, such as occupancy projections, pricing trends, and market share, in an easily digestible and actionable manner. Additionally, this innovative tool equips hoteliers with the insights necessary to optimize their operations and stay ahead in a competitive landscape.
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
API Access
Has API
API Access
Has API
Integrations
Amadeus Agency360
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Integrations
Amadeus Agency360
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Amadeus Hospitality
Founded
1987
Country
United States
Website
www.amadeus-hospitality.com/solutions/business-intelligence/demand360/
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Product Features
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning