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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your marketing initiatives and deepen your understanding of customers by integrating feedback data into your CRM system. With real-time analytics, you can capitalize on positive responses while also addressing the concerns of dissatisfied customers. Strive to connect with every customer based on their feedback. Our advanced AI evaluates each piece of feedback instantly to deliver tailored responses according to the customer's sentiments and levels of satisfaction. Harness the potential of your advocates while proactively responding to your critics to address their concerns. By ensuring that customers receive timely answers to their inquiries, you can significantly improve their overall experience. Additionally, this approach leads to cost savings by reducing departmental expenditures, presenting a highly efficient solution that can yield an impressive 600% return on investment. Ultimately, this strategy not only elevates customer satisfaction but also drives business growth.

Description

CustomerMX empowers businesses to track, engage with, and enhance critical moments throughout the customer journey, while seamlessly integrating customer insights into their strategic decisions. By connecting with customers in real-time and gathering feedback during pivotal interactions, organizations can gain valuable perspectives. The platform consolidates social sentiment and internal analytics, providing a comprehensive understanding of customer thoughts and emotions. Through effective data collection that captures diverse customer experiences, CustomerMX enables users to grasp perceptions and improve loyalty and retention rates. Additionally, it allows businesses to analyze customer behavior by market, optimize the share of wallet, increase brand visibility, and lower service costs. Ultimately, CustomerMX serves as a vital tool for fostering stronger relationships and driving growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Power BI Yes 
Salesforce Yes 
WhatsApp Yes 
Zendesk Yes 

Integrations

HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Power BI No 
Salesforce No 
WhatsApp No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AlloBrain

Founded

2020

Country

France

Website

www.allobrain.com/alloreview

Vendor Details

Company Name

Hoick

Country

United Arab Emirates

Website

www.hoick.io/customer-mx.html

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives

Zence Feedback Reviews

Zence Feedback

Easyrewardz