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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Gain a deep understanding of both the key areas where your customers feel satisfied and dissatisfied, focusing on the nuances that matter most. Identify the sources of customer frustration as well as their suggestions, allowing you to create effective action plans. Utilize AlloIntelligence to minimize the time spent on reviewing calls and ticket monitoring by analyzing every interaction between your agents and customers. Leveraging advanced models, we tailor our understanding to resonate with the language of your customers and the context of your business. Investigate the underlying factors that hinder sales conversions and growth, and implement strategies to resolve these issues. Streamline processes across your team by pinpointing agent weaknesses and highlighting exemplary practices. Additionally, gain insight into your customers’ perceptions of your company and the aspects that are important to them, ensuring you remain aligned with their expectations. This comprehensive approach not only enhances customer experience but also drives organizational success.

Description

Transform your chat history into practical insights with Talklab, which leverages advanced natural language models to examine and categorize your conversations by various topics, emotions, and additional factors, providing you with clear and accessible reports. Gain a profound understanding of your customer support interactions and team discussions through the capabilities of artificial intelligence, making data analysis easier than ever. With Talklab, you can unlock the potential of your chat data to drive informed decision-making and improve overall communication strategies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zendesk

Integrations

Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AlloBrain

Founded

2020

Country

France

Website

www.allobrain.com/allointelligence

Vendor Details

Company Name

Talklab

Website

talklab.tech/

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Alternatives

Alternatives