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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Full-stack convergent BSS for MVNOs, ISPs, FTTx, and emerging MNOs Alepo Digital BSS is a convergent, TM Forum Open API-compliant business support system for telecom operators that need operational speed without the overhead of a Tier-1 platform. The platform covers the full BSS stack in one pre-integrated system: CRM, convergent billing (postpaid, prepaid, hybrid, B2B2X), online charging (OCS), product catalog, order management, self-care, provisioning, trouble ticketing, voucher management, partner/affiliate management, loyalty, and analytics. No stitching together point solutions.

Description

Sweepr serves as a cutting-edge digital care platform empowered by AI, designed for both service and smart home providers to enhance customer support through tailored insights, achieving an unprecedented level of digital issue resolution. The platform boasts rapid deployment within weeks, with development timelines condensed to just days, while simultaneously offering real-time improvements. By utilizing adaptive decision-making, Sweepr enhances the accuracy of resolutions, providing a customized experience that is uniquely aligned with each customer's individual needs. This innovative solution streamlines your self-care technology framework, allowing for a no/low-code approach that transforms data into proactive and predictive insights, thereby delivering significant value to consumers. With comprehensive omnichannel support, customers enjoy the ultimate convenience of self-service capabilities around the clock, accessible through their preferred channels. The consistent delivery of channel-specific content ensures high-quality care remains uniform across various platforms, with Customer Intent being a fundamental element of Sweepr’s digital care philosophy, further solidifying its commitment to exceptional service. This focus on personalization not only increases customer satisfaction but also fosters deeper engagement with the services provided.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Casa Systems

Integrations

Casa Systems

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Alepo Technologies

Founded

2004

Country

United States

Website

alepo.com/solutions/digital-bss/

Vendor Details

Company Name

Sweepr

Website

sweepr.com

Product Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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