Average Ratings 7 Ratings

Total
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Average Ratings 0 Ratings

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Description

Alchemer provides the ideal customer, market, and employee feedback solution for any company that has outgrown SurveyMonkey or doesn't want the expense and complexities of Qualtrics. The Alchemer Platform is the fastest, easiest, most effective way to close the feedback loop with your customers and employees. Now you can collect the best feedback with Alchemer Survey and Alchemer Mobile and close the loop with Alchemer Workflow.

Description

CYS offers a comprehensive software solution designed to unify relevant data and feedback from customers, employees, and businesses. For over 15 years, we have dedicated ourselves to enhancing the customer experience and driving business success. We aspire to create the world's premier software for gathering, integrating, and visualizing insights derived from various data sources. Our platform enables the automatic collection of feedback from both customers and employees. Users can effortlessly design audits, checklists, and more, all accessible on any device. By consolidating multiple data sources into a single solution, you can manage and combine data in a manner that suits your needs. The managed data is fully applicable for research and visualization purposes. With our tool, you can generate eye-catching insights through personalized dashboards and state-of-the-art infographics, all powered by real-time data and accessible across various devices. This innovative approach allows businesses to make informed decisions based on comprehensive insights.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
ActiveCampaign Yes 
Chattermill Yes 
Cloudbeds Yes 
Facebook Yes 
Flow XO Yes 
HubSpot Marketing Hub Yes 
Integrately Yes 
Ketch Yes 
ProjectManager Yes 
Raklet Yes 
Rippling Yes 
Stackreaction Yes 
Stripe Yes 
Tableau Yes 
Workato Yes 
Wufoo Yes 
Xoxoday Yes 
Zapier Yes 

Integrations

5X No 
ActiveCampaign No 
Chattermill No 
Cloudbeds No 
Facebook No 
Flow XO No 
HubSpot Marketing Hub No 
Integrately No 
Ketch No 
ProjectManager No 
Raklet No 
Rippling No 
Stackreaction No 
Stripe No 
Tableau No 
Workato No 
Wufoo No 
Xoxoday No 
Zapier No 

Pricing Details

Individuals
Free - $0
Basic License - $25 per month
Standard License - $84 per month
Market Research License- $125 per month

Team and Enterprise - custom pricing
Free Trial Yes 
Free Version Yes 

Pricing Details

$290 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Alchemer

Founded

2006

Country

United States

Website

www.alchemer.com

Vendor Details

Company Name

CYS Group

Founded

2004

Country

Netherlands

Website

www.cys.group/

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Market Research

Benchmarking Yes 
Compensation Management Yes 
Data Management Yes 
Email / Online Yes 
Face-to-Face Yes 
Panel Management Yes 
Paper-Based Yes 
Phone-Based Yes 
Sample Management Yes 
Statistical Analysis Yes 
Survey Management Yes 

NPS

SMS Survey

Alerts / Notifications No 
Analytics / Reporting No 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates No 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder Yes 
Template Management No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

360 Degree Feedback

Dashboard No 
Feedback / Surveys No 
Progress Tracking No 
Question Library No 
Rater Selection No 
Self Service Portal No 
Supports External Reviewers No 

Audit

Alerts / Notifications Yes 
Audit Planning Yes 
Compliance Management No 
Dashboard Yes 
Exceptions Management No 
Forms Management Yes 
Issue Management No 
Mobile Access Yes 
Multi-Year Planning No 
Risk Assessment No 
Workflow Management No 

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis No 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics Yes 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Market Research

Benchmarking No 
Compensation Management No 
Data Management Yes 
Email / Online Yes 
Face-to-Face Yes 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management Yes 
Statistical Analysis No 
Survey Management Yes 

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