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Description
Alacer serves as a cloud-based platform for hospitality management, aimed at enhancing daily operations and elevating guest experiences across various establishments like hotels, inns, restaurants, bars, resorts, spas, and leisure venues. With its modular and integrated system, Alacer effectively eliminates the challenges posed by complex, disjointed point solutions, consolidating all necessary functions into a singular, adaptable suite tailored specifically for the hospitality industry. The platform's primary property management system efficiently oversees front desk and reservation activities, ensuring real-time availability and smooth booking operations. Additionally, integrated modules facilitate restaurant and bar services through a touch-screen electronic point-of-sale system, coordination of functions and events, scheduling for spa and wellness activities, inventory management, club and membership administration, and contactless ordering and payment at tables. Furthermore, Alacer is equipped with a direct booking engine that allows properties to accept commission-free bookings directly through their websites, alongside a channel management interface that ensures automatic synchronization of availability across various platforms. This comprehensive approach not only enhances operational efficiency but also fosters a more cohesive experience for both staff and guests in the hospitality realm.
Description
Guestara is an innovative platform that leverages AI technology to enhance guest management for hotels, resorts, hostels, short-term rentals, and expanding hotel chains by digitizing and optimizing the entire guest experience, from the initial booking to the period following their stay. Instead of replacing a property's existing management system, it integrates seamlessly, providing a contemporary interface that complements the tools hotels already utilize.
Key functionalities of Guestara include rapid, contactless check-in through AI-driven ID scanning in approximately 30 seconds, alongside user-friendly registration options via self-service kiosks and tablets; a fully operational AI chatbot that is available around the clock and tailored to the specific data of each property; and a consolidated inbox that merges communications from WhatsApp, email, SMS, and social media into a single, accessible view. Additionally, the platform features AI-enhanced upselling opportunities, in-room dining and food & beverage ordering, integrated payment solutions, automated collection of guest reviews, tracking of guest sentiments, keyless entry compatible with over 50 smart lock brands, and a personalized guest application hosted on the hotel's own website, ensuring a cohesive and modern guest experience. This comprehensive approach not only streamlines operations but also enriches the overall guest interaction, making it a vital tool for modern hospitality management.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Cloudbeds
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alacer
Founded
2005
Country
United Kingdom
Website
alacer.co.uk
Vendor Details
Company Name
Guestara
Founded
2024
Country
India
Website
www.guestara.com
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
