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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

We have developed a Customer Incentives Platform designed to enhance the journey of both new and existing customers by providing them with valuable incentives. Over a decade, we have refined this platform into a robust growth tool that has proven effective for enterprises, leading to significant sales boosts when incentives such as cashback are introduced. Customer referrals, even with added incentives, remain one of the most cost-effective channels for acquiring new customers. These referrals foster trust, loyalty, and advocacy for the brand, resulting in referred customers typically spending more and maintaining longer relationships with the business. Our platform transforms standard customer interactions into rewarding experiences, enabling brands to provide various incentives tailored to every stage of the customer lifecycle. With an emphasis on adaptability, the platform encompasses all necessary features to roll out both online and offline incentive programs that motivate customers to engage in specific actions, whether it’s signing a contract or referring a friend, thereby maximizing the impact of customer engagement strategies. By leveraging such a versatile system, businesses can not only enhance customer satisfaction but also drive sustainable growth over time.

Description

Cisco Partners automates customer success management Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to: Calculate the customer success scores automatically Customers can simplify and scale their interactions according to their customized playbooks. Send customized Notifications and Alerts Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid Assure that the customer's business goals are achieved Follow the Cisco CX Advanced Specialization automation tools requirements Automated Cisco data feeds available, eliminating the need for manual uploads SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Aklamio

Founded

2011

Country

Germany

Website

www.aklamio.com/en

Vendor Details

Company Name

Netformx

Founded

1994

Country

United States

Website

www.netformx.com/products/successxpert/

Product Features

Referral

Affiliate Marketing Yes 
Campaign Management Yes 
Contact Management Yes 
Employee Referral Management Yes 
Feedback Management Yes 
Lead Engagement Yes 
Loyalty Program Yes 
Referral Tracking Yes 
Rewards Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Alternatives

Alternatives

Fuul Reviews

Fuul

Kuyen Labs