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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

The evolution of technology has significantly transformed communication preferences among individuals. Streamline guest interactions by utilizing SMS or their favored messaging applications for easy and convenient communication. Implement automated responses for common inquiries, ensuring guests receive prompt answers without unnecessary delays. Leverage scheduled messages to warmly greet guests upon arrival, check in on their experience throughout their stay, and keep them informed about upcoming activities at your establishment. Additionally, conduct in-stay surveys to gauge guest satisfaction and promptly address any issues that arise, thereby enhancing their overall experience. Harness the power of hotel text messaging to boost guest engagement and facilitate direct bookings. Collect essential information about your guests to effectively promote room upgrades, additional services, early check-ins, and more. Furthermore, clearly outline your property's policies on registration forms for guests to acknowledge and agree to, ensuring transparency and enhancing their stay experience. By prioritizing effective communication, you can create a more enjoyable environment for your guests.

Description

This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cloudbeds
Facebook Messenger
Infor HMS
Knowcross
LINE
Little Hotelier
Maestro PMS
MyHMS
Oracle Hospitality Reporting and Analytics
RemoteLock
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyWare PMS
Stayntouch PMS
WeChat
WebRezPro
WhatsApp
innRoad
rezStream Cloud PMS

Integrations

Cloudbeds
Facebook Messenger
Infor HMS
Knowcross
LINE
Little Hotelier
Maestro PMS
MyHMS
Oracle Hospitality Reporting and Analytics
RemoteLock
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyWare PMS
Stayntouch PMS
WeChat
WebRezPro
WhatsApp
innRoad
rezStream Cloud PMS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Akia

Founded

2018

Country

United States

Website

www.akia.com/solutions/guest-experience

Vendor Details

Company Name

Alliants

Founded

2009

Country

United Kingdom

Website

www.alliants.com

Alternatives

Alternatives

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