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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

Sellers can enhance their opportunities through in-call coaching and guidance after the call, allowing them to provide customers with immediate answers. By strengthening the process of deep discovery, value messaging, and sales techniques during each interaction, reps are better equipped to address customer inquiries on the spot. With Aircover, the platform automatically identifies customer priorities, prepares email follow-ups, transcribes notes from meetings, and generates scorecards for representatives. This leads to greater consistency among all salespersons and reduces the length of sales cycles. Aircover AI ensures that every representative can promptly respond to any customer question, reinforcing both discovery and the sales process effectively. Furthermore, it helps identify crucial business initiatives and ensures that the right messaging is delivered at the ideal moment. The platform not only shortens onboarding time but also boosts representative efficiency, enables new hires to advance conversations effectively, maintains consistent messaging, and provides coaching without the need for call attendance or reviewing recordings. By utilizing these tools, companies can significantly improve their sales performance overall.

Description

Call Karma is an AI-driven software designed for call quality assurance and coaching, specifically tailored for contact centers and teams involved in sales or customer service that require a reliable method for evaluating calls and guiding agents. It conducts in-depth analyses of conversations, scoring them based on established sales methodologies like SPIN, BANT, HEART, or Sandler, along with the specific playbook of the team. This enables managers to examine scores on various calls, access transcripts and summaries, and evaluate elements like sentiment, intent, and performance across different scoring dimensions, allowing them to pinpoint areas for coaching and track quality trends over time. Additionally, the custom QA scorecards facilitate evaluations that cater to the unique service scenarios and quality standards of a team. Designed to integrate seamlessly with various phone systems, the software supports a wide range of applications, including monitoring call quality, reviewing adherence to frameworks, providing coaching for sales and service, and ensuring consistent evaluation of recorded conversations. With its comprehensive features, Call Karma empowers teams to enhance their performance and improve customer interactions more effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Google Calendar Yes 
Google Meet Yes 
Highspot Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Outreach Yes 
Salesforce Yes 
Salesloft Yes 
Twilio Yes 
Zoom Yes 

Integrations

Google Calendar No 
Google Meet No 
Highspot No 
Microsoft Outlook No 
Microsoft Teams No 
Outreach No 
Salesforce No 
Salesloft No 
Twilio No 
Zoom No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$149/month
Plans start at $149 per month, plus $0.15 per minute.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Aircover

Founded

2021

Country

United States

Website

www.aircover.ai/

Vendor Details

Company Name

Nectar Desk

Founded

2015

Country

Canada

Website

www.nectardesk.com/nectar-desk-features-2/contact-center-features/ai-call-analysis-qa

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