Average Ratings 1 Rating

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ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

Introducing Air: a software solution designed to accelerate the market entry for businesses while reducing costs and enhancing efficiency like never before. Max: A revolutionary dialer that transforms leads into meaningful conversations. While most dialers struggle to achieve a 25% pickup rate, Max boasts an impressive average of over 68%, effectively doubling the conversation opportunities from the same set of leads. Midas: The innovative checkout platform that offers features such as guaranteed financing for all users and seamless eSignatures, among other conveniences. Odin: Elevate your top sales team to a continuous 24/7 operation with Odin, our conversational AI that can engage with leads, assess their qualifications, and seamlessly connect them to your sales team in real-time. Sherlock: Identify and address every bottleneck in your business. By analyzing all data generated, Sherlock reveals the constraints that hinder your growth potential, providing actionable insights to propel your business forward. This powerful tool ensures that you stay ahead in a competitive landscape.

Description

XCALLY is an easy-to-use, scalable, and fast-to-implement Omnichannel Contact Center software. It provides many tools essential for your call center activities, in addition to Omnichannel modules. - IVR designer and Predictive Dialer. Scripting tool. Dashboards, Realtime panels, Analytics for administrators and supervisors. - WebRTC, Windows Softphone and Omnichannel unified Web GUI for agents. XCALLY can be integrated via API with many external products, providers, and technologies like ticketing systems, CRM, ticketing system, AI tools, bots and TTS.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Lex
Chatdesk
Dialogflow
Freshdesk
Freshsales
Microsoft Dynamics 365
Microsoft Teams
Plivo
Rokt Catalog
Salesforce
ServiceNow
Sugar Sell
Telegram
Twilio
Viber
Video RTC
WhatsApp
X (Twitter)
Zendesk
Zoho CRM

Integrations

Amazon Lex
Chatdesk
Dialogflow
Freshdesk
Freshsales
Microsoft Dynamics 365
Microsoft Teams
Plivo
Rokt Catalog
Salesforce
ServiceNow
Sugar Sell
Telegram
Twilio
Viber
Video RTC
WhatsApp
X (Twitter)
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Air AI

Founded

2022

Country

United States

Website

www.air.ai/

Vendor Details

Company Name

Xenialab

Founded

2007

Country

Italy

Website

www.xcally.com

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Shopping Cart

Abandoned Cart Saver
Catalog Management
Credit Card Processing
Discount / Coupon Management
Inventory Control
Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management
Tax Management

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Alternatives

Alternatives

uContact Reviews

uContact

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