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Description
AdvisorTrac offers robust management and tracking solutions tailored for advising, counseling, and various student support service centers within higher education institutions. Integrate seamlessly with your student information system to keep contact, demographic, and enrollment information from your registrar precise and current. Effectively oversee staff across different centers and locations by setting custom permissions, ensuring that access is granted only to the relevant users. You can assign advisors to students, document all interactions, organize appointments online, and automate your preferred custom reports. By utilizing AdvisorTrac, you not only enhance the experience for students and staff but also elevate the overall quality of your advising services significantly. This comprehensive platform is designed to streamline operations and foster a more supportive educational environment.
Description
Enhance your customer engagement across multiple channels with INO CX, a fully cloud-based, efficient, and user-friendly solution. Elevate customer satisfaction through features specifically crafted for the most popular communication channels. Streamline your email management to automate responses that are pertinent to your customers' needs. Provide real-time assistance by integrating our live chat module effortlessly. Utilize our intelligent functionalities for outbound call campaigns or voice messaging services to reach your clients directly. Deepen your connection with customers by leveraging SMS, a channel that captures their interest effectively. Equip your agents with the best tools for responding to inquiries through a unified interface. Smartly collect, evaluate, and allocate all inquiries to the appropriate advisors. Track your agents’ performance and monitor customer interaction volumes with ease. Regardless of the circumstances, conduct thorough analyses of your activities to assess your overall effectiveness. This approach ensures that you continuously optimize your strategies for improved outcomes.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AdvisorTrac
Website
www.go-redrock.com/solutions/advisortrac/
Vendor Details
Company Name
INO
Founded
1997
Country
France
Website
www.ino.global/en/products-and-services/contact-center-solution/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
