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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Time and billing systems are specifically tailored for service-oriented businesses to effectively record employee hours dedicated to various projects and streamline the invoicing process for clients. The Time Collection feature acts as a desktop tool that facilitates the monitoring of employee time while working on different client assignments. Users can effortlessly transition their time tracking between clients in mere seconds, thereby optimizing the amount of billable work recorded. Additionally, users have the option to enter time retrospectively into a timesheet, ensuring that all hours worked are accounted for. The data gathered during time collection can be set up for managerial approval prior to its submission for billing purposes. The system also provides the capability to automatically generate client invoices based on the recorded time data, all under user supervision. Accura Software presents its clients with a highly adaptable approach to professional services, clearly outlining the advantages and conditions for when these services are most beneficial. Depending on organizational requirements, some or all of the services listed can be executed either by internal staff, a qualified external party, or consultants from Accura Software, offering a range of options tailored to client needs. This flexibility ensures that every organization can find a solution that aligns with its operational and financial goals.

Description

ShieldPSA is a Professional Services Automation (PSA) solution tailored for Managed Service Providers (MSPs) and IT service teams, unifying crucial service management and business operations within a single interface. This platform streamlines the handling of customer inquiries, support tickets, service level agreements (SLAs), project management, contract oversight, time logging, billing processes, and comprehensive reporting. By offering tools that cover the entire service lifecycle—from the initial intake and prioritization of service requests to their resolution, alongside time tracking, contract handling, and invoicing—ShieldPSA ensures a seamless experience. Furthermore, it features automation of workflows, service catalogs, management of customer and contact details, insightful reporting, a client portal, and various integrations to enhance daily operations for MSPs. With a focus on helping MSPs consolidate their service functions, the platform enhances visibility into both technician and customer interactions, standardizes workflows, and optimizes the management of recurring services for greater efficiency. Additionally, ShieldPSA is available as a free PSA platform, with optional professional services designed to support advanced needs and further enhance productivity. This combination of features makes it an invaluable tool for teams striving to improve operational effectiveness and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Oracle Cloud Infrastructure Yes 
SQL Server Yes 

Integrations

Oracle Cloud Infrastructure No 
SQL Server No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Accura Software

Founded

1997

Country

United States

Website

www.accurasoft.com/comp_time_billing.htm

Vendor Details

Company Name

Vembu Technologies

Country

United States

Website

www.bdrshield.com

Product Features

Professional Services Automation

Billing & Invoicing No 
CRM No 
Client Portal No 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking No 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Professional Services Automation

Billing & Invoicing No 
CRM No 
Client Portal No 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking No 

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