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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

We are a financial technology firm established with the goal of enhancing self-service options, promoting transparency, facilitating risk sharing, and improving supply-chain processes within the international financial services sector. The ‘AccessFintech’ Synergy DataLake provides a platform for optimizing workflows through collaborative efforts, leveraging both data and shared technological access. Our interconnected network of shared data and self-service offerings not only enhances and diversifies data, workflows, and technologies throughout the transaction lifecycle but also fosters greater transparency, accelerates resolution times, reduces failures, and provides valuable benchmarking insights. Additionally, we offer self-service tools for automating transactions, resolving issues, and making decisions in environments with multiple providers. By assessing and managing risk, we help optimize workflows and workforce efficiency, recommend tailored solutions, distribute workloads, and monitor actions effectively. Furthermore, our benchmarking insights serve as a powerful means for continuous improvement and cost reduction. In summary, our innovative approach aims to transform the financial services landscape by enabling smarter decision-making and actionable insights.

Description

Enhance the productivity of agents and facilitate seamless self-service options by collecting and disseminating pertinent, current information. By utilizing the SAP Knowledge Central solution from NICE, organizations can optimize support operations and boost customer loyalty through consistent delivery of the latest product and service updates across various platforms. Self-service capabilities can be conveniently accessed via portals, search engines, community forums, and additional channels. Customer service representatives benefit from contextual knowledge support, which aids in delivering efficient service. The solution also features integrated reporting tools that help pinpoint significant customer behaviors and search patterns. With seamless integration into SAP Service Cloud, businesses can achieve rapid resolutions to customer inquiries. By ensuring that clients receive the appropriate information at the right time and place, overall customer satisfaction can be significantly enhanced. Furthermore, creating content that is optimized for search engines will enable the quickest access to vital information. By effectively decreasing contact volumes, customer service efficiency can be markedly improved, ultimately allowing for quicker resolution of customer issues through smart, contextual knowledge management. This approach not only addresses immediate concerns but also fosters long-term customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ABCP Suite
Broadridge Risk Master
Decimal
Finastra KTP
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
Symphony

Integrations

ABCP Suite
Broadridge Risk Master
Decimal
Finastra KTP
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
Symphony

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AccessFintech

Founded

2016

Country

Israel

Website

www.accessfintech.com

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com/products/knowledge-management.html

Product Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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