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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

If you have a team of outbound calling agents and aim to increase both the volume of calls and the number of successful deals, consider utilizing Acarda Outbound Team! For those working independently and wishing to enhance their productivity while making outbound calls, Acarda Outbound Solo is the ideal solution! By integrating the Acarda Outbound Call Center with your 3CX Phone, you can revolutionize your telesales, telemarketing, and appointment-setting efforts. The concept of an autodialer can be somewhat ambiguous, but understanding the distinctions among different dialing systems is crucial. A Preview Dialer allows agents to view the details of the next call before it connects, making it suitable for situations that necessitate prior research on the contact. If the agent must manually initiate the call, it functions similarly to a speed dialer; Acarda Outbound operates in this manner. However, if it automatically dials after a predetermined interval, it could also be categorized as an autodialer. This flexible approach to outbound calling can significantly enhance overall efficiency and effectiveness.

Description

AgentTime™ is a user-friendly and cost-effective software solution designed for managing call center staffing. With the capabilities of AgentTime, users can seamlessly import their anticipated call volumes and average call durations segmented by time intervals. The software then generates optimal weekly schedules tailored for various groups of agents. Included in AgentTime are Portage’s advanced Call Center Designer and SimACD staffing tools, which work together to identify the ideal number of agents needed for each time segment throughout the week. The Call Center Designer employs well-established Erlang-C formulas to forecast staffing needs and other key performance metrics for every period of the workday. Following this, SimACD fine-tunes those projections, enabling users to experiment with different agent counts in a simulated automatic call distributor (ACD) prior to finalizing the schedule. Plus, the software features an intuitive user interface that simplifies the process of crafting weekly schedules, making it accessible for managers at all levels. This streamlined approach not only enhances efficiency but also optimizes agent productivity and customer service outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CX Yes 

Integrations

3CX No 

Pricing Details

$49 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Acarda Sales Technologies

Website

www.acarda.com

Vendor Details

Company Name

Portage Communications

Website

portagecommunications.com/call-center-scheduling-software/

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Sales Acceleration

CPQ No 
Campaign Management No 
Dialer No 
Email Sequencing No 
Email Templates No 
Email Tracking No 
List Building No 
Meeting Scheduler No 
Predictive Analytics No 
Reporting No 
Sales Gamification No 
Sales Intelligence No 
Sales Workflow Management No 

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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