Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Abacus Human Resources provides a wide range of solutions tailored for effective and innovative HR management. Their adaptable software allows for full digital transformation of all HR operations, alleviating the workload for your HR team while acting as a centralized management system for leaders. Enhance your organization's HR capabilities by equipping HR professionals, managers, and staff with a contemporary workspace that features user-friendly tools and customizable workflows. The primary aim of this HR solution is to facilitate seamless collaboration among diverse stakeholder groups. In the realm of applicant management, for instance, applications can be swiftly shared with key decision-makers, ensuring prompt and confidential communication among all parties involved. Moreover, performance evaluations are managed entirely through digital means, allowing supervisors to assess their team members based on specific criteria aligned with their roles and competencies. This modern approach not only streamlines processes but also fosters a more engaged and efficient workplace atmosphere.

Description

Examine all interactions with customers across various channels to leverage completely fresh and genuine data aimed at enhancing their experiences. By employing statistical comparison methods, key differences between high-performing agents and their peers can be rapidly detected. Additionally, aspects such as adherence to scripts, acoustic signals, and sentiment analysis can be automatically tracked. This ensures that supervisors can gain comprehensive insights into agent performance, allowing for unbiased feedback. Knovvu Analytics offers real-time sentiment evaluations, immediate alerts to supervisors, and timely triggers for API actions. Furthermore, it gathers all customer interaction data from service channels and transforms it into valuable insights for decision-makers. This solution delivers essential information that helps in better understanding customer needs, ultimately improving their overall experiences. With sophisticated quality management features, Knovvu Analytics empowers supervisors to objectively evaluate and enhance agent performance, fostering a culture of continuous improvement in customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Finch
Kombo
Secfix

Integrations

Finch
Kombo
Secfix

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Abacus

Country

Switzerland

Website

www.abacus.ch/en/products/personnel/human-resources/about-human-resources

Vendor Details

Company Name

Sestek

Country

United Kingdom

Website

www.sestek.com/conversation-analytics-knovvu

Product Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Alternatives

Alternatives

Casmax Reviews

Casmax

Sysmax
HGS Agent X Reviews

HGS Agent X

Hinduja Global Solutions
Abacus CRM Reviews

Abacus CRM

Abacus
Provana ICAP Reviews

Provana ICAP

Provana
QEval Reviews

QEval

Etech Global Services