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Average Ratings 0 Ratings
Description
AZ Projet specializes in creating and distributing comprehensive management software along with a worldwide support solution tailored for Social and Solidarity Economy (ESS) entities, including associations, communities, and small to medium enterprises (VSEs-SMEs). As a company rooted in the principles of the Social and Solidarity Economy, we prioritize values such as sharing, mutual respect, and individual growth. To enhance the quality of service we deliver to our clients, we have streamlined our technical support process to better address any issues you may face. This improved support system not only enables more effective communication but also aligns with your expectations more closely. By utilizing email as our primary mode of operation, we ensure complete traceability of interactions while simultaneously decreasing the time it takes to respond to your requests. Upon receiving your message, a dedicated technician will acknowledge it and provide assistance as needed, ensuring you receive the best possible support. Ultimately, our commitment to excellence and responsiveness defines our approach to customer service.
Description
DualDesk offers a robust and user-friendly remote support solution that requires a one-time payment, enabling your technical support team to assist any PC connected to the internet through firewalls in mere seconds without any configuration needed. Enhance efficiency, conserve resources, and deliver comprehensive remote help desk services to numerous clients at once, all while being able to transfer files, engage in chat, reboot and auto-reconnect, and control remote systems in real-time, even in "Safe Mode," without needing to pre-install any software on the target computer. Since its inception in 2001, DualDesk has established itself as a reliable remote support tool that is compatible with various Windows versions such as 7, Vista, 2008, 2003, XP, and 2000 across different modes of service. Unlike basic remote support systems, DualDesk eliminates the necessity of opening multiple ports for various technicians, allowing for an unlimited number of technician seats to be managed from a single support file. Additionally, multiple clients can concurrently connect to a single remote support technician, making it an ideal choice for busy support environments. This flexibility and efficiency make DualDesk a standout option for businesses seeking to optimize their remote support capabilities.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AZ Projet
Founded
2014
Country
France
Website
www.azprojet.fr
Vendor Details
Company Name
Advantig
Website
www.dualdesk.com/index.html
Product Features
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback