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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The AWS DevOps Agent is a solution provided by Amazon Web Services (AWS) that functions as a self-sufficient, continuously operating operations engineer, tasked with identifying and preventing issues within your infrastructure, applications, and deployment processes. This tool autonomously analyzes your application assets and their interconnections, encompassing infrastructure, code repositories, deployment workflows, monitoring tools, and telemetry data, to synthesize information from logs, metrics, traces, deployment activities, and recent code modifications. In the event of an alert, unexpected error surge, or a help request, the DevOps Agent promptly initiates an automated analysis; it conducts incident triage around the clock, performs root-cause examinations, and offers detailed remediation strategies that can seamlessly integrate into team workflows (for instance, through Slack, ServiceNow, or PagerDuty) or directly generate support tickets with AWS. Moreover, this proactive approach ensures that potential issues are addressed before they escalate, enhancing the overall reliability of your systems.

Description

SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon EKS
Amazon Web Services (AWS)
ConnectWise PSA
CrowdStrike Falcon
Datto RMM
Dynatrace
Fortinet
GitHub
GitLab
HaloPSA
Microsoft 365
Microsoft Entra ID
Microsoft Intune
Model Context Protocol (MCP)
New Relic
NinjaOne
SentinelOne Singularity
Slack
Splunk Cloud Platform
Veeam Data Platform

Integrations

Amazon EKS
Amazon Web Services (AWS)
ConnectWise PSA
CrowdStrike Falcon
Datto RMM
Dynatrace
Fortinet
GitHub
GitLab
HaloPSA
Microsoft 365
Microsoft Entra ID
Microsoft Intune
Model Context Protocol (MCP)
New Relic
NinjaOne
SentinelOne Singularity
Slack
Splunk Cloud Platform
Veeam Data Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$595/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/devops-agent/

Vendor Details

Company Name

SuperIT

Founded

2025

Country

Australia

Website

superit.ai/

Product Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Alternatives

Alternatives

No Alternatives