Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Introducing a cutting-edge TelePhony Platform tailored for individual enterprises, wholesale distributors, and residential VoIP service providers! This open-source option allows anyone to kickstart their telephony venture without any initial investment through ASTPP. As a highly effective VoIP Billing Software, ASTPP aims to enhance user experience by offering a well-rounded telephony solution. Having evolved from a basic billing platform to “A Smart TelePhony Platform,” the latest iteration of ASTPP includes sophisticated functional modules designed to consolidate multiple services necessary for operating a VoIP business. It seamlessly incorporates hosted IP PBX systems, Class 4/5 Softswitch capabilities, and an all-encompassing invoicing and billing framework powered by Smart Technology. Users can efficiently manage origination and termination rates separately, unlocking revenue potential through both least cost routing and cost-based routing strategies. This advancement not only simplifies operations but also maximizes profitability in the competitive VoIP market.
Description
CDC Software offers innovative cloud solutions that enable businesses to seamlessly and affordably merge their telephony and CRM systems, ensuring that call center representatives have all relevant information to enhance customer satisfaction during every interaction. With CDC's technology, agents receive crucial details such as caller identity, location, and service history via CTI screen pop before they even greet the customer. The system operates in real-time, allowing for the automatic creation of users, tickets, and items without the need for manual input. Additionally, call data, including recordings, can be effortlessly stored in the CRM or external applications immediately after the call concludes. In essence, this solution significantly boosts the happiness of customers, agents, and overall profit margins. Available as a subscription priced per seat, CDC integrates a powerful core engine with ready-made connectors for major CRMs, telephony frameworks, and other essential components of customer service, making it a comprehensive tool for enhancing operational efficiency. This streamlined approach not only saves time but also reduces costs, further solidifying CDC's position as a leader in the customer service solutions market.
API Access
Has API
No
API Access
Has API
No
Integrations
ClockVIEW
No
Fonimo
Yes
Homer
Yes
Mailchimp
Yes
PayPal
Yes
Salesforce
Yes
WHMCS
Yes
Zabbix
Yes
Integrations
ClockVIEW
Yes
Fonimo
No
Homer
No
Mailchimp
No
PayPal
No
Salesforce
No
WHMCS
No
Zabbix
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ASTPP
Country
United States
Website
www.astppbilling.org
Vendor Details
Company Name
CDC Software
Country
United States
Website
www.cdcsoftware.com
Product Features
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
No
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No