Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Aura
Avaya OneCloud
Azure Marketplace
Charge-off Loan Tracker
Cisco Jabber
Cisco Unified Communications Manager
Cisco Webex Calling
Classter
Cloudya
Creovai
Five9
Frazer Auto Dealer Software
InterForm
Salesforce
Twilio
adepsi

Integrations

Avaya Aura
Avaya OneCloud
Azure Marketplace
Charge-off Loan Tracker
Cisco Jabber
Cisco Unified Communications Manager
Cisco Webex Calling
Classter
Cloudya
Creovai
Five9
Frazer Auto Dealer Software
InterForm
Salesforce
Twilio
adepsi

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

ASC Technologies

Founded

1964

Country

Germany

Website

asctechnologies.com/english/

Vendor Details

Company Name

MiaRec

Founded

2007

Country

United States

Website

www.miarec.com

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Alternatives

Aspect Quality Reviews

Aspect Quality

Aspect, an Alvaria Brand

Alternatives

OmniPCX RECORD Suite Reviews

OmniPCX RECORD Suite

Alcatel-Lucent
HGS Agent X Reviews

HGS Agent X

Hinduja Global Solutions
CallConfine Reviews

CallConfine

Nexsus Techno Solutions