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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Open-source software represents a framework that is championed by ARGOS Workforce Management (WFM). Our goal is to empower businesses to more effectively and easily fulfill their unique WFM needs while significantly cutting costs. This web-based and modular solution enhances staff scheduling processes for prominent companies with extensive branch networks. Real-time access to employee data, demand forecasts, planning information, and evaluations ensures straightforward planning and streamlined operations. Employees can manage their schedules seamlessly through ARGOS Mobile, allowing them to swap shifts, monitor balances, submit vacation requests, and access personal schedules with ease. This app not only simplifies the planning process but also boosts productivity, placing a strong emphasis on the needs and experiences of employees while enhancing overall organizational efficiency. By prioritizing user experience, ARGOS Workforce Management helps create a more engaged and satisfied workforce.

Description

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow. Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities. As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity. By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs. In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling. This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike. Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
MessageMedia
MiContact Center Business
NICE CXone Mpower
Newbridge
Sharpen
Smartz Solutions
Twilio
Webex Contact Center

Integrations

8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
MessageMedia
MiContact Center Business
NICE CXone Mpower
Newbridge
Sharpen
Smartz Solutions
Twilio
Webex Contact Center

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Almato AG

Founded

2020

Country

Germany

Website

www.almato.com/en/workforce-management-argos/

Vendor Details

Company Name

CommunityWFM

Founded

2005

Country

United States

Website

www.communitywfm.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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