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Description
Open-source software represents a framework that is championed by ARGOS Workforce Management (WFM). Our goal is to empower businesses to more effectively and easily fulfill their unique WFM needs while significantly cutting costs. This web-based and modular solution enhances staff scheduling processes for prominent companies with extensive branch networks. Real-time access to employee data, demand forecasts, planning information, and evaluations ensures straightforward planning and streamlined operations. Employees can manage their schedules seamlessly through ARGOS Mobile, allowing them to swap shifts, monitor balances, submit vacation requests, and access personal schedules with ease. This app not only simplifies the planning process but also boosts productivity, placing a strong emphasis on the needs and experiences of employees while enhancing overall organizational efficiency. By prioritizing user experience, ARGOS Workforce Management helps create a more engaged and satisfied workforce.
Description
CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow.
Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities.
As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity.
By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs.
In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling.
This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike.
Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.
API Access
Has API
API Access
Has API
Integrations
8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
Integrations
8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Almato AG
Founded
2020
Country
Germany
Website
www.almato.com/en/workforce-management-argos/
Vendor Details
Company Name
CommunityWFM
Founded
2005
Country
United States
Website
www.communitywfm.com
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning