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Description
Agon provides a comprehensive web platform that is fully customizable through our web applications, enabling you to gather and manage all your data within an integrated system for a more intelligent business operation. With Agon, you can enhance control over your organization, as the software is designed to help you maintain oversight while also adapting as your business expands. This solution is ideally suited for rapidly growing mid-market firms, as it seamlessly connects and integrates all functions within your organization to drive efficiency and reduce costs. You have the flexibility to configure Agon so that both internal stakeholders (like managers and employees) and external parties (such as customers) can access their respective data. Our dedicated support is always readily available, whether you prefer to reach us by phone, Skype, or email; we are committed to being there for you whenever you need assistance. Our initial setup process is notably efficient, and within just a few days, our team will provide training for your staff, activate the software, and ensure you are prepared to hit the ground running. With Agon, you not only gain a powerful tool for managing your business but also a partner in your journey towards success.
Description
Clarity Connect is a solution that is specifically designed for use with Skype for Business, ensuring seamless integration without the need for extra software installations. Agents and supervisors can simply launch their web browser to begin utilizing its features effortlessly. This platform does not interfere with the existing Skype for Business infrastructure or call management, while still leveraging its unified communications and collaboration tools, all while maintaining the high voice quality and dependability associated with Skype for Business. As a cloud-based solution, Clarity Connect allows organizations to set up a contact center that operates alongside their on-premises Skype for Business setup. Furthermore, it eliminates the need for additional on-site infrastructure or software clients, leading to lower costs and enhanced operational efficiency. Tailored by Perficient, Clarity Connect is capable of scaling to address the complex needs of geographically dispersed contact centers, all without the burden of expensive hardware or the necessity for specialized operational personnel. This flexibility makes it an ideal choice for businesses looking to optimize their communication strategies.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
HCL MyXalytics
Salesforce
VoiceBase
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SIT
Founded
1996
Country
Italy
Website
www.agonweb.it
Vendor Details
Company Name
Perficient
Founded
1994
Country
United States
Website
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect
Product Features
Business Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
