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Average Ratings 0 Ratings
Description
Provide immediate and actionable insights that facilitate comprehensive visibility and analysis of trends, streamline operations, bolster security, and enhance customer experiences throughout payment transactions, applications, and infrastructure. Simplify the intricacies of payments by delivering real-time insights into both transaction flows and system performance. Surpass customer expectations and boost retention rates by maintaining high uptime, executing successful deployments, and enabling seamless integrations. Quickly identify and rectify performance issues before they affect customer satisfaction through rapid troubleshooting, adaptive thresholds, and customizable notifications. Efficiently address performance challenges with proactive monitoring and dynamic alerts that offer immediate visibility and feedback on transactions. Mitigate the root causes of problems prior to affecting customers and delve into queue statuses, transaction volumes, and bottlenecks from a singular perspective. Transform complex data sets into actionable intelligence, revealing exceptional insights that drive better decision-making and strategic improvements. This holistic approach ensures not only smoother operations but also a more satisfying experience for users.
Description
Introducing Spiral, a transformative tool that converts customer feedback into practical insights. Our advanced AI processes feedback from various channels, identifying potential issues before they escalate. With seamless integration, you can achieve powerful results and gain actionable insights, eliminating uncertainty while revealing specific challenges to address. The real-time tracking feature ensures that you remain informed around the clock through Sight AI™, allowing you to respond promptly. Designed to integrate effortlessly with the most widely used CRMs, Spiral adapts and scales alongside your business as it handles more feedback, refining its insights continuously. Speed up your operations by tackling concerns proactively, preventing minor problems from developing into significant crises by recognizing trends early on. Experience the convenience of identifying all issues simultaneously, as our AI diligently analyzes customer feedback throughout the day, enabling you to witness the positive impact on your business. By harnessing the power of real-time insights, you can make informed decisions that drive your success.
API Access
Has API
API Access
Has API
Integrations
Juspay
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ACI Worldwide
Country
United States
Website
www.aciworldwide.com/solutions/payments-monitoring
Vendor Details
Company Name
Spiral Technologies
Country
United States
Website
www.spiralup.co
Product Features
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis