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Description
A1 Telecom is a collective of expert telephonists and communication engineers who have consolidated all necessary tools on their platform to deliver high-quality telephony solutions for various business sectors.
Each day, we are committed to providing expert support and competitive pricing.
Our primary service offerings include:
- Both international and domestic telephony services.
- Global live streaming capabilities.
- Assistance on a wide array of conversation topics.
- A sophisticated call center with extensive functionalities.
- Integration of multi-channel phone systems with an unlimited number of lines.
- Comprehensive call detail records for all communications.
- Effective call tracking solutions.
- Customizable voice menu creation.
- FCM connections for employees to access the main telephony system.
- Callback widgets designed for websites.
- Automated deal processes.
- Professional voice greetings.
- Virtual phone numbers available from any country, supporting multiple channels.
- Seamless integration with any customer relationship management system.
- Voice and SMS termination services.
Additionally, we prioritize innovation and adaptability in our offerings to meet the evolving needs of our clients.
Description
A virtual PBX functions as a comprehensive service that integrates all company phone numbers into one cohesive network, preserving a complete archive of client interactions and call records. This system not only enhances workflow but also boosts both employee productivity and the quality of customer service. It serves the purpose of optimizing and monitoring how employees engage with clients, while also facilitating interactions through the CRM system. With the ability to analyze the volume and quality of conversations for each employee and the organization as a whole, it helps maintain a consistently high standard of customer support. Users will benefit from a personalized account that contains extensive information about all calls, including total counts, timestamps, durations, recorded conversations, missed calls, and in-depth analytics. The availability of call recordings allows for easy access to any discussion between the manager and the client, which serves as a powerful incentive for employees to enhance their performance. Additionally, this feature streamlines the resolution of disputes and aids in the training of new staff members, ultimately fostering a more effective work environment.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Corezoid
DIKIDI Business
Microsoft Dynamics 365
Pipedrive
Podio
RemOnline
Salesforce
SmartCRM by Binotel
UTIP
Weblium
Integrations
Corezoid
DIKIDI Business
Microsoft Dynamics 365
Pipedrive
Podio
RemOnline
Salesforce
SmartCRM by Binotel
UTIP
Weblium
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$7.93 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
A1 Telecom
Founded
2017
Country
Germany
Website
a1call.me/
Vendor Details
Company Name
Binotel
Founded
2011
Country
Ukraine
Website
www.binotel.ua/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing