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Description
An all-encompassing cloud contact center solution simplifies the process of connecting and collaborating with agents, employees, and customers alike. It enhances engagement, teamwork, and operational efficiency for achieving customer success. By crafting improved experiences, unlocking agent potential, and facilitating innovative work methods, businesses can thrive. Analyze emerging patterns and trends, derive significant insights, and take decisive actions with confidence. Decreasing reliance on IT resources while maintaining a dependable and secure platform is crucial for sustained success. Anticipate shifting customer demands with comprehensive support for voice and digital channels, intelligent routing, and proactive self-service solutions. To provide excellent customer experiences, it is essential to equip agents with a robust set of tools designed to save time and improve outcomes. Attaining full visibility allows organizations to capture valuable insights and respond swiftly to enhance customer interactions. Additionally, customizable reporting features significantly reduce the workload associated with managing and overseeing your contact center, ensuring a more efficient operation overall. In this fast-paced environment, continuous adaptation and improvement are necessary to meet the evolving needs of customers.
Description
Bid farewell to cumbersome manual tasks, frustrating spreadsheets, and complex software systems. Welcome a sophisticated workforce management solution that simplifies your tasks, enhances your contact center, and brings joy to your customers. Instead of grappling with a WFM tool that increases your workload, consider one that turns planning into a seamless experience. Injixo offers an exceptionally intuitive and user-friendly WFM solution tailored for call centers. Its design prioritizes saving you time, reducing stress, and cutting costs, all while enabling you to achieve more with fewer resources. Rather than remaining in a queue for assistance, enjoy exceptional customer support that truly lives up to its name. Our dedicated support team, combined with intelligent self-service features, ensures you receive outstanding onboarding, training, and practical advice for your daily operations with injixo. By leveraging this powerful platform, you can transform an inefficient workforce management approach into a streamlined, automated process, optimizing your WFM from beginning to end. Embrace the future of workforce management and experience the difference it can make to your everyday workflow.
API Access
Has API
API Access
Has API
Integrations
Cirrus Contact Center
Cognigy.AI
Creovai
Dynamics Telephony
Five9
Vantage Point
Verint Workforce Engagement
Integrations
Cirrus Contact Center
Cognigy.AI
Creovai
Dynamics Telephony
Five9
Vantage Point
Verint Workforce Engagement
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$9 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
8x8
Founded
1987
Country
United States
Website
www.8x8.com/products/contact-center
Vendor Details
Company Name
injixo
Founded
1995
Country
Germany
Website
www.injixo.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning