Compare 360 CTI vs. SmartSIP in 2026

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Description

360 CTI is an innovative telephony solution integrated with Salesforce, utilizing AI technology to manage calls with accuracy, streamline the calling process through AI-driven agents, and enhance the overall productivity and effectiveness of your team. Additionally, this solution is designed to adapt to the unique needs of your organization, ensuring optimal communication and collaboration.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.