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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

1CX provides manufacturers and suppliers with the tools they need to enhance customer engagement through a robust customer experience and loyalty management platform. This system allows businesses to create exclusive VIP clubs, present premium offers, and improve personalization based on customer behavior. It possesses strong ecommerce functionalities and integrates seamlessly with various online shopping methods, complementing current distribution and sales routes. The platform encourages customer rewards for product usage, writing reviews, or referring friends, which fosters enduring brand loyalty. The advantages include heightened brand visibility through favorable reviews, strengthened customer loyalty by refining the overall experience, streamlined shopping processes that enhance satisfaction and encourage repeat purchases, as well as an expanded audience through captivating experiences that draw in prospective customers. Key features encompass account management, point accumulation and gift redemption, supplier administration, point-reward programs, and order oversight, making it a comprehensive solution for modern businesses. Ultimately, 1CX aims to transform the way brands interact with their customers, ensuring a more engaging and rewarding experience.

Description

The 1Channel Rewards & Distribution Program functions as a cloud-powered loyalty solution designed for brands that incentivize their distributors, dealers, retailers, and various channel partners. Administrators have the ability to set up specific schemes that include sales goals, volume brackets, campaign multipliers, and different tiers, while also keeping track of the points assigned to partner wallets. Partners can easily monitor their point balances, view pending claims, check their redemption history, and explore available rewards, redeeming their points through options such as UPI, bank transfers, digital vouchers, or items from a catalog. Additionally, the program accommodates minimum thresholds for redemptions, establishes approval workflows, tracks settlements, and facilitates payout reconciliations. Teams are able to implement schemes across different products, regions, and partner categories. The platform provides dashboards that display metrics on participation rates, points issued and redeemed, outstanding requests, tier distributions, and performance by region. Targeting B2B brands in sectors like FMCG, construction materials, automotive, electrical and hardware, and pharmaceuticals, it offers valuable tools tailored for sales, program management, and finance teams, enhancing operational efficiency and partner engagement. This comprehensive approach ensures that all stakeholders are actively involved and rewarded for their contributions.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Monthly and annual plans are available; pricing varies by selected modules, partner volume, and program configuration.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HQSOFT

Founded

2006

Country

Vietnam

Website

hqsoft.com.vn/en/solution-en/1cx-the-no-1-customer-experience-platform/

Vendor Details

Company Name

1Channel

Founded

2014

Country

India

Website

www.1channel.co/rewards-program-software

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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