Best Citizen Engagement Software of 2024

Software for managing constituents in your mission. Cloud software that helps you build meaningful relationships with those you serve. CivicTrack simplifies casework. Connect constituents with the services they need, give timely updates and track all messages related to a particular case on one screen. CivicTrack lets you store all your contact and interaction information in a centralized web space. This creates a comprehensive record of each constituent. CivicTrack lets you track cases, send emails to people and store documents in one place. All actions and correspondence are recorded. Switch from Excel or other providers? We offer implementation assistance so that your data is transferred smoothly and securely into CivicTrack. CivicTrack's ease of use is so intuitive that we offer free training and ongoing support to our users. Permission-based user access and a high level of customization to meet your requirements.

Discover the community insights that will help you make informed decisions. CitizenLab's community engagement platform makes engaging with residents easy, allows governments to manage their input, and allows them to make informed decisions all from one place. CitizenLab's mission aims to strengthen democracy by making public decision-making more inclusive and responsive. We have made our platform safe for you and your community. The platform is built on transparent, two-way conversations. This leads to increased participation and greater community trust. Your CitizenLab engagement specialist will help you design impactful projects, from start to finish. It is easy to use for admins and residents alike. Text analytics highlight trends, keywords, and sentiments from open-ended community input.

Website and citizen engagement tools that will help you build a better neighborhood. You must communicate in a way that citizens want to engage your community and make them a trusted source of information. CivicEngage®, has everything you need to effectively inform and empower your citizens. All at a price that suits your budget. You can eliminate the hassle of disconnected systems or inaccurate information and instead streamline your processes in one place. It's easy to stay connected with a mobile responsive website that offers a variety of tools for reaching your citizens. Each department can manage their own updates, making content easy to reach your citizens and staff. We understand the challenges you face in keeping citizens engaged. Look beyond the attractive CivicEngage websites. Our all-inclusive CMS software provides extensive functionality for all areas government, including agendas, calendars and bids, news, facilities, etc.

Intranet Quorum is the most powerful communications and process management tool for the public sector. Serving 65% of the United States Congress and 50% of U.S. Governors, as well as dozens of federal, state, and local government agencies throughout the country. Leidos Digital Solutions, Inc. has been serving the public for over 30 years. We have built and maintained a strong partnership with elected officials across the country through our commitment to innovation, continuous investment in emerging technologies, superior customer service, and ongoing investment in new technologies. Leidos DSI proudly serves public sector customers from Hawaii to Maine, with over 100 federal, state, and local government agencies and organisations as our clients. We deliver the innovation that you need with the experience you can trust.

Your website will serve as a hub for businesses and visitors to discover all there is to know about your community. You can update your website at any time with little or no web knowledge. Post information about news, events and sales. To gather feedback and information, create your own forms. You can schedule content, promotions, or events so they only display when you want them. Your website will automatically adjust to allow users to share it on their favorite social networks and search engines to correctly read it for higher rankings. You can easily see which areas of your website are the most popular with easy-to-understand analytics. You can easily convert your existing website and information to the new City Booster program. You will always have the most up-to-date City Booster system, and you can update your content whenever you want. You automatically receive the latest update to your website when it is released.

coUrbanize is an online community engagement tool that's specifically designed for real estate planners and developers. It connects with neighbors. Targeted outreach tools such as physical signs and interactive text messaging allow you to connect with silent supporters. Traffic visualizations make complicated topics more interactive and understandable. Automated, synthesized reporting that fits into the project record.

Granicus has been chosen by more than 5,500 government agencies around the world to modernize their websites, online services, CMS, digital communication strategies, public meetings experience, records management, and website. Granicus Civic Engagement Platform connects people with government through a single experience that integrates web, online services, digital communications and more. This allows residents to be served equally and inclusively. Our platform uses cloud-based technology to connect people and government. It offers low-code solutions, unified digital experiences, increased reach to your community, collaboration, and rich resident feedback. Our solutions are purpose-built for government and provide the infrastructure, scale and security necessary to empower public servants across all levels of government.

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

Revize's websites include web applications for citizen engagement that allow residents to become more involved in their local government and community. Revize provides an interactive online form app that allows residents to submit any type of application, such as permits, dog licenses and starting or stopping their water service. The forms are sent to the departments concerned, with status updates and full tracking available. The app allows residents submit any request and track the progress. The staff can also create any number of forms with this app. This app allows you to upload agendas, packets for meetings, minutes of meetings, proposals for review and more into one area of your site for easy access. The previous agendas and meeting information is archived for each meeting to allow quick access at any moment.

Easy opt-in increases your reach and simplifies sending notifications about special events to visitors, traffic updates to residents or critical alerts to employees as they commute to the office. When seconds count, notify visitors, employees, and residents via multiple communication channels, including voice, SMS and email. Create a comprehensive database of residents without relying on the landline. Use event-based keywords for information on sporting events, concerts, festivals, and conventions. Add a widget on your website or opt-in pages and let people submit their contact information. Download the Everbridge app to receive push notifications. Community Engagement is optimized to be used on tablets and mobile devices, and allows seamless posting of multimedia with just one click. With a single click, you can publish and distribute enterprise and social media notifications.

Residents want to interact with government on their terms in an always-on, digital world. OneView is a comprehensive service request management system that simplifies requests for services and provides a central hub for all resident interactions. OneView is a centralized solution that focuses on residents for tracking and reporting service requests. Each request is routed to the appropriate local government stakeholders for fulfillment, and automated updates keep residents informed. The government is adapting and finding ways to digitize information and share it while providing services on the devices that people use most. Residents can request information online, report issues through a mobile app, email or phone, and receive notifications about upcoming event. Manage resident relationships and keep users informed about service requests, events, and programs.

Our integrated communications solution will help you connect and engage your citizens with ease. You can easily communicate with citizens interested in your services, and motivate them to take action. Granicus, unlike other options, provides an instant network of 300 million citizen subscriber - leading massive audience growth and stronger involvement. Deliver custom messages based upon demographics, location and interests. Posting across email, text messaging, and social media with just one click will increase citizen engagement. We offer 150+ integrations out-of-the box with commonly used third party systems and services. We can quickly build new integrations to connect with niche systems.

OpenCities empowers all local governments to deliver efficient digital interactions. OpenCities helps governments to serve better, from the launch of their website into the future, with innovative, engaging and easy-to use website tools. By simplifying government content and connecting residents with the content they require, OpenCities can provide an unmatched experience for users. Connect people with information and services, without them having to understand the complex language or structure of government. A government-specific search engine simplifies government jargon and helps users find the information they are looking for. A low-code/no code platform with flexible design and content templates, tools and templates will empower organization-wide content. OpenCities' simple subscription model based on population and minimal website setup time empowers local government of all sizes to deliver efficient digital customer experiences.

Your website should reflect the unique needs and requirements of your community. Learn why more government agencies are choosing Granicus to build, design and host their website. Transform your website to a modern platform with digital services, signatures and forms, online payments and more. Our expert design team has worked with more than 1,500 government sites and has uncovered user behavior that guides the most effective digital experience for each unique community. Our CMS tools are easy to use for novices and experts alike. They allow users to easily create and publish content, customize their website experiences, and optimize the content for any device. Contact the person who is responsible for your account so that you can spend less of your time managing website issues. Our websites are designed specifically for government and provide rich functionality, which is easy to maintain and increases community satisfaction.

Organizing voting events by physical ballot box or mail requires a large investment of both time and money. Kuorum’s technology allows for more agile voting, without sacrificing security. Our online voting technology produces immediate and auditable results, whether it's remote voting, in-person voting or hybrid voting. No matter the age or digital skills of the voters. More than 500 000 voters have tested the usability of our solutions, using either tokens (in elections) and QR codes (in assemblies). We are ISO 27001 certified in information security, and 9001 certified in quality management. This accelerates the screening process with IT and purchasing departments. Even data protection officers like us. It has a project manager who will be with you from the beginning to the publication of the results and the audit that follows. We work with your event agency to ensure that everything runs smoothly.

Revize websites include Citizen Engagement Web Applications, which allow residents to become more involved in their local government and take part in the decision-making process. This is a different approach to government design. We are a group made up of people from diverse backgrounds who work together to create something that doesn't exist. Revize was the first company to offer responsive web design for government websites. Communication is at the heart of everything we do. So that there are no unpleasant surprises, the initial meetings establish client expectations and needs. Together, we establish the navigational architecture and prioritize which items should be accessible from your home page. We need to learn as much about your community as possible to create a website that reflects your city. We spend time researching your city's demographics and shopping districts, as well as downtown, parks, and other places of interest.

Citymatica is a fully-featured, cost-effective, and easy-to-use platform that provides citizens with the most important personalized city services. It also helps municipalities make cities more manageable, measurable and responsive. Many smart city projects focus on infrastructure, but are not addressed by citizens or their specific needs. Citymatica facilitates communication between citizens and city officials, allowing them to be involved in shaping city life. Many smart city projects and solutions require substantial budget expenditures from the beginning. Citymatica is distributed under a software-as-a-service model enabling municipalities to split and significantly reduce payments. Many smart city projects require the expensive and extensive modernization of data storage systems and legacy systems.

CSM's CXP (Citizen Experience Platform) is a suite of solutions that harness the power of technology to deliver an exceptional citizen experience. CSM has identified the best-in-class features to facilitate dialogue between citizens, governments. CXP combines the best of citizen-government relations with innovative technology. - Grievance and Feedback Management System Contact Center