Best Citizen Engagement Software in the Middle East

AccessE11 is the software of choice by local governments to engage their residents and improve services to them. AccessE11 manages interactions between residents and their municipal government. AccessE11 has over a decade's experience working directly with municipal governments. It provides powerful software for service request management and Citizen Relationship Management to automatically translate citizens' requests into quantifiable action. AccessE11 offers a suite public web portals, a rich workflow engine and is the tool to use for enhancing communication between your staff members and the community that they serve. AccessE11 is committed to partnering with its extensive list of small and medium-sized municipal clients, sharing years' worth of expertise and best practice to deliver outstanding service requests management and enhanced engagement of citizens.

SnapSite is a website builder that can be used for political campaigns or non-profit organizations. SnapSite is quick and easy to set up, allowing for a revolutionary approach in campaign execution. SnapSite provides a variety of templates for campaign websites. It also offers social integration to connect with supporters.

Holding governments accountable for strong governance practices including fair and free election. Supporting communities affected in conflict, by natural disasters, and by humanitarian challenges. Protecting human rights in times of violence and discrimination. Ushahidi is a crowdsourcing and mapping platform that helps communities transform information into action. It's intuitive and easy to use. By enabling the rapid collection, management and analysis of crowdsourced information, Ushahidi empowers everyone--individuals, community groups, governments, activists, and organizations--to create meaningful change. We provide technology and expert knowledge to organizations and communities that align with our mission. As voices are amplified and social impact is increased, organizational effectiveness increases.

Brightly SmartGov™, simplifies permitting and licensing with a public portal that brings together permit application, public notices and maps. It also allows for online payments and other information in one place. Our browser-based solution allows your organization to manage planning, permitting and licensing, inspections, code enforcement, and more in one system. Automated, mobile-enabled technology makes it easier for citizens and businesses to access the system. SmartGov, our cloud-based, mobile-friendly software, can help you increase revenue and manage licensing, code enforcement, and other matters. You can capitalize on new development opportunities, help grow, and provide a seamless experience for citizens, contractors, and businesses. A web-based portal promotes transparency and self-service, and ensures code enforcement and compliance.

All-in-one platform that empowers you and your team to increase data usage and create value in your ecosystems. Our platform can be connected to your storage resources and business apps to industrialize data retrieval. Our customers have built more than 2,000 data projects across all industries. These allow them to share and search for new data experiences that are more searchable and relevant, and more memorable. Data democratization allows them to positively transform their operations, establish trustworthy and transparent relationships, and drive revenue and value. These embedded visualizations show the distribution of our customers around the globe and the typology for their projects. Visualize the top 10 countries that have the most cities that have opened data with Opendatasoft. This enriches +25 000 public and self service datasets. All of these datasets can be searched through the ODS Data Hub.

Smart cities who want to improve their management and connect with their neighbors will find this a great tool. The platform allows citizens to use a mobile app to answer questions about possible infections. Based on their responses, the doctor can validate or confirm them. A ticket typology can be set up so that citizens can notify the authorities via the mobile app that they may have been infected. You can allow infected citizens to use the mobile app to report any "x" time they are away from their homes to the municipality. Geolocated tickets will be used to verify the validity of the notification.

Information about your budget can be shared with residents to educate them on key financial topics. Get informed input to help make tough decisions to balance your budget. Let residents feel the same constraints as you. You should be proud of the services that you offer residents with limited resources. Give them a receipt. This app will ask a few questions and estimate taxes paid. It then shows where tax dollars have gone. Prioritize is an engagement tool that allows stakeholder preferences to be gathered on budgeted projects. Prioritize is more than a survey. It uses a dual approach that allows users make selections and rank them.

OpenGov is a cloud-based Software-as-a-Service ("SaaS") solution, which enables fast innovation and empowers everyone in your organization with the knowledge and insights necessary to make better, faster decisions. OpenGov's data platform is the foundation of our cloud-based solutions for budgeting and reporting, operational performance, as well as comprehensive open data. Easy-to-use, powerful analytics transform data into insights quickly. You can free your data from information silos by connecting them all to the OpenGov cloud. Utilize industry-leading technology for a simplified process for creating, collaborating and publishing public-facing reports. Using a chart of accounts, you can simplify multi-fund reporting. You can monitor revenue and spend, analyze performance, and access data from the entire organization. You can empower everyone in your company with intuitive and powerful reporting capabilities.

The pandemic forced public agencies across the country to adapt quickly to a new way to interact with their communities. What we thought would be a temporary change now seems to be something much bigger. Virtual tactics are here for the long-term, but that realization brings new questions and challenges. Hybrid public meetings, which combine in-person and online participation, are the future of public involvement. This is the industry's most comprehensive toolkit, with more than 30 flexible formats for meetings, surveys, and interactive mapping. Fully integrated CRM to manage contacts, groups, relationships, and projects across teams and projects.

The Accela Civic Platform provides the foundation for our Civic Applications and other solutions that help governments improve citizen services, and meet the needs of growing communities. The Accela Civic platform includes all shared technologies and functionality in a SaaS environment to meet varying needs of government agencies from large states to small department. It provides everything citizens need to open and manage a business, apply to permits, and schedule inspections. The platform gives agencies the flexibility and scalability they need to allow innovation over time without the need for new technology. Automate complex to simple processes that involve multiple departments and many process components. Our workflow engine assigns tasks to users, routes approvals and steps, as well as manages SLAs.

You'll always use a tool if you have only one hammer. EngagementHQ gives you a complete toolbox. You can mix and match the right online tools to meet your community engagement goals with our complete suite of listening and information, analysis, reporting, reporting, and relationship management features. Your community can discuss and debate relevant issues in a safe and interactive environment. These virtual post-it notes are a way for your communities to share their inspirations. With a simple "pin drop", you can gather feedback and photos on a map. Your community can better understand, empathize and relate to your project and others. Your community can upload comments in a simple, well-organized, and moderated area. You can ask questions in a controlled space that allows you to respond publicly or privately.

9 out of 10 people don't know what you can do for them. Insights allows organizations to connect their community at scale. Get the credit you deserve by defining key priorities and celebrating your accomplishments. Ask for community feedback and use algorithms to transform answers into actionable insight. You can establish feedback loops by sharing personal updates about impact and pushing notifications about progress. A clean website that reflects your top priorities and key outcomes will replace endless lists of milestones. You can each follow your own issues so you can easily discover what interests your community. Allow goal leaders to be recognized and invite program leaders for updates. You can make performance management more rewarding by posting updates on leading websites and social networks. Get monthly updates from your program leaders on key actions and major accomplishments. Make your participants feel comfortable. Add widgets to your main website by setting up a subdomain.

Maptionnaire is a hassle-free citizen engagement platform. It enables cities, consultancies, and research organizations to easily collect local insights and make GIS-backed decisions. At Maptionnaire’s core are map-based tools for designing questionnaires, collecting information, and analyzing data. Maptionnaire also helps planners and local governments to collaborate, report, and communicate about community engagement and participatory budgeting projects with citizens and stakeholders, as well as internally within the organization. Maptionnaire is a subscription-based service that comes in three plans, each containing a set of modules serving the different needs of effective community engagement. Maptionnaire software is browser-based and works with any device. The service always includes technical support and training. Maptionnaire’s story began when a group of urban planners discovered an emerging problem: there was an increasing need for urban planners to engage the public and to get real input from residents. Mapita Oy was founded in 2011 in Helsinki to provide a platform for anyone to create their own map-based surveys and improve community engagement.

To design services that meet the needs and interests of your customers, harness the power of the customer voice. To drive positive change, you must understand the customer experience across all channels. Streamline customer interactions, including complaints and FOI requests. We can help you create a strategy that will transform customer and community engagement. We assist public service organizations in creating opportunities for meaningful, positive citizen engagements that result in real change in people's life. We work with a variety of organizations, including local authorities, housing associations and national transport agencies, county cop forces, government agencies and public body, education providers and the NHS. GovMetric is much more than a technology platform. We have over seventy five years of combined customer and citizen engagement experience. We are not content to be just another supplier.

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

Decidim offers a free, open and safe technology that comes with all democratic guarantees. Reprogramming democracy has never been easier. Decidim is a tool that helps citizens, public institutions, and organizations self-organize democratically on all scales. We can help configure a system of democratic government in all types of organizations. Decidim provides unprecedented transparency, traceability and integrity of data, while ensuring security, privacy and confidentiality for all participants. Metadecidim's community has created a platform that is entirely free software with open and collaborative content. Decidim is a flexible democratic system that we implement. Decidim is trusted by hundreds of organizations in the world for their democratic processes. Metadecidim, the community that works together to design the platform and develop the project, is Metadecidim. Together, we create and design new features and report any bugs to continuously improve the platform.

Government Cloud Plus is designed for the security needs of U.S. federal and state government customers, U.S. contractors, and federally-funded research and development centres. (FFRDCs), so that organizations can focus on the most important thing -- their mission. Easy-to-use applications improve customer satisfaction and employee productivity for federal, state and local agencies, government contractor, aerospace and defense organizations. Security monitoring and remediation program aligned to FedRAMP and DoD standards - including third-party assessments (3PAO), which evaluate security controls. You can contact our U.S.-based support team directly for fast answers to your questions.

Konveio makes it easier to communicate your message by transforming documents into dynamic presentations, facilitating constructive criticism, and streamlining the reporting workflow. Asking questions can help you quickly uncover key insights and points in your plans and documents. Bring together work groups or committees in a shared space to facilitate productive collaboration. Collect feedback from stakeholders, team-members, and others on your draft documents. Offer hybrid engagement by replicating your in person processes. Enhance existing materials to inform stakeholders better, improve outcomes, foster confidence, and create buy-in. Visitors can browse your documents in a single glance by scrolling through your interactive summary. They can then dive deeper into the details. Upload a list with defined terms, and Konveio will automatically display help text wherever it is needed. View documents in full screen from any device and use reader-friendly mode to avoid sideways scrolling on mobile.

Transform the way you collaborate and engage with your community. ArcGIS Hub, an easy-to configure community engagement platform, organizes people, tools, and data through information-driven initiatives. ArcGIS Hub's initiative-based approach allows organizations of all sizes and types, including government agencies and nonprofit groups, to maximize engagement, communication and collaboration. ArcGIS Hub allows organizations to leverage their existing data, technology, and collaborate with internal and external stakeholders in order to track progress, improve results, and create vibrant community. Data is essential to decision-making. It is important to have reliable information, whether you are looking for a new neighborhood to move into, curious about city projects or starting a business. ArcGIS Hub allows organizations to share authoritative data with the community so they can make better decisions.

Our intuitive CivicLive Content Management system is the foundation of each CivicLive website. Our CMS for government has been designed from the ground-up to meet the needs of government agencies. CivicLive websites help you deliver the best digital government services. Our government website CMS is built with robust content modules and accessibility features. This ensures an optimal user experience. Our CMS allows for two-way communication between your government and its constituents. CivicLive's training services are designed to teach your staff how to manage each citizen's unique web experience. By using our government website CMS you can empower your employees to confidently foster engagement with citizens through.

Simplicity simplifies city life by providing easy access to city services, events and updates. Our platform is the perfect one-stop shop for residents who need to pay their bills, learn about garbage day, find city resources, or stay informed on city news. Simplicity Analytics helps you understand the way residents consume your content. Observe open rate, notification Click-Through Rate, Subscribers, and more. Collect, categorize, and assign suggestions for improvement to the right people. Suggestions will be sent to your private mailbox and are not visible by others. Simple polls and questionnaires allow you to collect opinions from your residents. Get quick insights into current issues and topics that resonate with your community.

IEG4’s OneVu solution allows you to provide your customers with a single digital view of your council. OneVu is designed to answer customer questions, not just provide data. It has reduced phone calls by up to half in some councils. OneVu allows your customers to self serve and receive personalized answers to questions that are asked frequently. Customers can also submit and track progress for >300 different pan council services. OneVu eliminates the need for telephone calls to check progress or chase failures. OneVu comes with a library of 250+ forms to get you started quickly. With eDesigner, you can add more. OneVu has an open process, a next-generation workflow engine that allows for multi-stage processes to be tracked online by citizens within their OneVu accounts.

Software for managing constituents in your mission. Cloud software that helps you build meaningful relationships with those you serve. CivicTrack simplifies casework. Connect constituents with the services they need, give timely updates and track all messages related to a particular case on one screen. CivicTrack lets you store all your contact and interaction information in a centralized web space. This creates a comprehensive record of each constituent. CivicTrack lets you track cases, send emails to people and store documents in one place. All actions and correspondence are recorded. Switch from Excel or other providers? We offer implementation assistance so that your data is transferred smoothly and securely into CivicTrack. CivicTrack's ease of use is so intuitive that we offer free training and ongoing support to our users. Permission-based user access and a high level of customization to meet your requirements.

Discover the community insights that will help you make informed decisions. CitizenLab's community engagement platform makes engaging with residents easy, allows governments to manage their input, and allows them to make informed decisions all from one place. CitizenLab's mission aims to strengthen democracy by making public decision-making more inclusive and responsive. We have made our platform safe for you and your community. The platform is built on transparent, two-way conversations. This leads to increased participation and greater community trust. Your CitizenLab engagement specialist will help you design impactful projects, from start to finish. It is easy to use for admins and residents alike. Text analytics highlight trends, keywords, and sentiments from open-ended community input.

Website and citizen engagement tools that will help you build a better neighborhood. You must communicate in a way that citizens want to engage your community and make them a trusted source of information. CivicEngage®, has everything you need to effectively inform and empower your citizens. All at a price that suits your budget. You can eliminate the hassle of disconnected systems or inaccurate information and instead streamline your processes in one place. It's easy to stay connected with a mobile responsive website that offers a variety of tools for reaching your citizens. Each department can manage their own updates, making content easy to reach your citizens and staff. We understand the challenges you face in keeping citizens engaged. Look beyond the attractive CivicEngage websites. Our all-inclusive CMS software provides extensive functionality for all areas government, including agendas, calendars and bids, news, facilities, etc.