OneVu Description
The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.
OneVu Alternatives
Trusted by over 25 million users worldwide, Jotform is an all-in-one platform that simplifies data collection, workflow automation, and online sales, all without coding. With Jotform’s drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, contact information, payments, appointments, and e-signatures with ease. Choose from over 10,000 templates for everything from feedback surveys to registration forms, or build your own from scratch. Jotform's advanced features, such as conditional logic, autoresponders, and over 200 integrations, further streamline processes.
In addition, Jotform's AI-powered Agents offer real-time customer support by guiding users through the form submission process, answering questions, and ensuring a smooth experience, all while reducing the need for manual intervention.
With Jotform’s Store Builder, you can also set up an online store, sell products, services, and subscriptions, collect donations, and receive payments through 30+ supported payment gateways. Finally, Jotform’s tools like Approvals, PDF Editor, and Report Builder help businesses transform collected data into actionable insights and automate workflows for even greater efficiency.
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EBizCharge is the leading embedded payments application for businesses to accept payments directly inside QuickBooks, Microsoft Dynamics, NetSuite, SAP, Acumatica, and 100+ other business systems. Trusted by 20,000 companies, EBizCharge combines modern billing tools with integrated payment processing to help B2B companies get invoices paid faster, eliminate manual work, and keep payment data automatically synced to their ERP. Companies use EBizCharge to:
◉ Accept credit card, debit card, and ACH payments natively inside ERP, CRM, or eCommerce platforms
◉ Speed up collections with easy billing tools: payment links, online customer portal, recurring billing, saved cards, and more
◉ Improve security and reduce risk with PCI-compliance, encryption, tokenization, fraud protection, and certified by the PCI-Security Council
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HOW IT WORKS IN YOUR ERP, CRM, & E-COMMERCE PLATFORMS
EBizCharge integrates natively with your ERP, CRM, or e-commerce platform through certified software connections, so payments work directly inside the system you already use.
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FEATURES
• Email payment links
• Recurring billing
• Secure online customer payment portal
• Securely save cards
• EMV terminals
• Mobile payments
• Ability to surcharge
• Dedicated in-house support
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Verint for Citizen Engagement
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
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Objective Build
An all-encompassing platform for managing building consents ensures consistency, quality, transparency, and efficiency for all participants in the building application journey. By uniting councils, architects, designers, builders, and property owners on one platform, Objective Build facilitates a seamless experience throughout the consent process. Applicants receive support during lodgement through the use of templates, reusable data, and AI-enhanced assistance. This approach allows councils to receive complete, high-quality submissions, significantly reducing the time spent on revisions and resubmissions. Users benefit from dashboards that provide a comprehensive view of their application's status at each phase, leading to fewer inquiries via calls, emails, or in-person visits to the council. Additionally, a shared workspace allows for centralized management of applications, consents, contacts, and templates, fostering collaboration and information sharing. The platform streamlines the management of applications from initial acceptance through to the issuance of a Certificate of Code Compliance (CCC), enhancing overall workflow efficiency while ensuring all parties stay informed and engaged. Ultimately, this innovative solution transforms the traditional building consent process into a more organized and effective system for all stakeholders involved.
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Integrations
No Integrations at this time
Company Details
Company:
IEG4
Year Founded:
2006
Headquarters:
United Kingdom
Website:
www.ieg4.com/onevu
Media
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Product Details
Platforms
Web-Based
Mac
iPhone App
iPad App
Types of Training
Training Docs
Webinars
Customer Support
Business Hours
Online Support
OneVu Features and Options
OneVu User Reviews
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