OneVu Description
IEG4’s OneVu solution allows you to provide your customers with a single digital view of your council. OneVu is designed to answer customer questions, not just provide data. It has reduced phone calls by up to half in some councils. OneVu allows your customers to self serve and receive personalized answers to questions that are asked frequently. Customers can also submit and track progress for >300 different pan council services. OneVu eliminates the need for telephone calls to check progress or chase failures. OneVu comes with a library of 250+ forms to get you started quickly. With eDesigner, you can add more. OneVu has an open process, a next-generation workflow engine that allows for multi-stage processes to be tracked online by citizens within their OneVu accounts.
OneVu Alternatives
Aurigo Engage
Aurigo Engage is an AI-powered cloud solution for individuals & public agencies to streamline community engagement anytime, anywhere. Aurigo Engage helps reach more constituents using social media and takes advantage of AI-based analysis to spot trends early, cutting processing time. It gives everyone in the community an equitable opportunity to participate in the process.
• Centralizes data for easy analysis and reporting
• Helps gather feedback easily and cut process time by up to 50%
• Enables feedback collection at any phase of the project's life cycle
• Reaches even the most remote locations effortlessly
• Improves efficiency with paperless processes
• Increases the public's trust in the process
• Mitigates project risk and ensures full compliance
• Helps in hearing beyond the loudest voices and reduces bias
• Meets all local, state, and federal compliance requirements
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Verint for Citizen Engagement
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
Learn more
GOGov
Government Made Simple - For citizens, staff, and elected officials. GOGov is used daily by millions of citizens in more than 200+ local governments. It includes solutions for Citizen Requests and Citizen Notifications as well as Online Permitting. Visit GOGovApps.com for more information.
Learn more
GovMetric
To design services that meet the needs and interests of your customers, harness the power of the customer voice. To drive positive change, you must understand the customer experience across all channels. Streamline customer interactions, including complaints and FOI requests. We can help you create a strategy that will transform customer and community engagement. We assist public service organizations in creating opportunities for meaningful, positive citizen engagements that result in real change in people's life. We work with a variety of organizations, including local authorities, housing associations and national transport agencies, county cop forces, government agencies and public body, education providers and the NHS. GovMetric is much more than a technology platform. We have over seventy five years of combined customer and citizen engagement experience. We are not content to be just another supplier.
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Integrations
No Integrations at this time
Company Details
Company:
IEG4
Year Founded:
2006
Headquarters:
United Kingdom
Website:
www.ieg4.com/onevu
Media
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Product Details
Platforms
SaaS
Mac
iPhone
iPad
Type of Training
Documentation
Webinars
Customer Support
Phone Support
Online
OneVu Features and Options
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