OneVu Description
The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.
OneVu Alternatives
Trusted by over 25 million users worldwide, Jotform is an all-in-one platform that simplifies data collection, workflow automation, and online sales, all without coding. With Jotform’s drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, contact information, payments, appointments, and e-signatures with ease. Choose from over 10,000 templates for everything from feedback surveys to registration forms, or build your own from scratch. Jotform's advanced features, such as conditional logic, autoresponders, and over 200 integrations, further streamline processes.
In addition, Jotform's AI-powered Agents offer real-time customer support by guiding users through the form submission process, answering questions, and ensuring a smooth experience, all while reducing the need for manual intervention.
With Jotform’s Store Builder, you can also set up an online store, sell products, services, and subscriptions, collect donations, and receive payments through 30+ supported payment gateways. Finally, Jotform’s tools like Approvals, PDF Editor, and Report Builder help businesses transform collected data into actionable insights and automate workflows for even greater efficiency.
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EBizCharge is the leading embedded payments application for businesses to accept payments directly inside QuickBooks, Microsoft Dynamics, NetSuite, SAP, Acumatica, and 100+ other business systems. Trusted by 20,000 companies, EBizCharge combines modern billing tools with integrated payment processing to help B2B companies get invoices paid faster, eliminate manual work, and keep payment data automatically synced to their ERP. Companies use EBizCharge to:
◉ Accept credit card, debit card, and ACH payments natively inside ERP, CRM, or eCommerce platforms
◉ Speed up collections with easy billing tools: payment links, online customer portal, recurring billing, saved cards, and more
◉ Improve security and reduce risk with PCI-compliance, encryption, tokenization, fraud protection, and certified by the PCI-Security Council
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HOW IT WORKS IN YOUR ERP, CRM, & E-COMMERCE PLATFORMS
EBizCharge integrates natively with your ERP, CRM, or e-commerce platform through certified software connections, so payments work directly inside the system you already use.
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FEATURES
• Email payment links
• Recurring billing
• Secure online customer payment portal
• Securely save cards
• EMV terminals
• Mobile payments
• Ability to surcharge
• Dedicated in-house support
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Objective Build
An all-encompassing platform for managing building consents ensures consistency, quality, transparency, and efficiency for all participants in the building application journey. By uniting councils, architects, designers, builders, and property owners on one platform, Objective Build facilitates a seamless experience throughout the consent process. Applicants receive support during lodgement through the use of templates, reusable data, and AI-enhanced assistance. This approach allows councils to receive complete, high-quality submissions, significantly reducing the time spent on revisions and resubmissions. Users benefit from dashboards that provide a comprehensive view of their application's status at each phase, leading to fewer inquiries via calls, emails, or in-person visits to the council. Additionally, a shared workspace allows for centralized management of applications, consents, contacts, and templates, fostering collaboration and information sharing. The platform streamlines the management of applications from initial acceptance through to the issuance of a Certificate of Code Compliance (CCC), enhancing overall workflow efficiency while ensuring all parties stay informed and engaged. Ultimately, this innovative solution transforms the traditional building consent process into a more organized and effective system for all stakeholders involved.
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Revize
Revize websites feature citizen engagement applications that empower residents to engage with their local government and become more involved in community affairs. Among these tools is an interactive online forms application that simplifies the submission process for various requests, including permits, dog licenses, and water service changes. Once submitted, these forms are efficiently routed to the appropriate departments, providing users with real-time tracking and updates on their requests. Overall, this platform enables residents to easily submit applications and keep tabs on their progress. Additionally, staff members have the capability to create an unlimited number of forms using this application. This tool also allows for the centralized uploading of meeting agendas, packets, minutes, and proposals, making them readily accessible for review before, during, or after meetings. Furthermore, past meeting documents are systematically archived, ensuring quick retrieval whenever needed, promoting transparency and ease of access for the community. By facilitating online engagement, Revize helps bridge the gap between citizens and their local government.
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Integrations
No Integrations at this time
Company Details
Company:
IEG4
Year Founded:
2006
Headquarters:
United Kingdom
Website:
www.ieg4.com/onevu
Media
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Product Details
Platforms
Web-Based
Mac
iPhone App
iPad App
Types of Training
Training Docs
Webinars
Customer Support
Business Hours
Online Support
OneVu Features and Options
OneVu User Reviews
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