Best Call Tracking Software in New Zealand

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

Track calls and more, unlock multi-channel interaction between your customers via sms and email. Track and reply to every interaction using intelligence. With true Cost-Per Lead monitoring and data that makes sense, you can make better business decisions. Call recordings and other important metrics can be used to improve your internal business. Manage franchises and multi-location businesses. You have full control over routing, management, and performance in each branch. Scale your business tracking easily. Business owners have the same scalable call- and form tracking platform that large corporations use. Addsource's cloud-based technology allows you to delight your customers while allowing you to stay focused on what you love most: building your business. Addsource was designed to be simple to use, powerful, and useful for small businesses of all sizes, from a single service provider to multi-national franchises.

You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.

CalltrackFX allows you to see exactly how many calls each marketing campaign generates. The data is automatically integrated into Google Analytics. You will know which campaigns are performing well and how to improve them.

3CLogic is a leading cloud contact center platform that modernizes enterprise communications with employees and customers. The solution is built on Amazon Web Services (AWS) and offers advanced and scalable speech-enabled solutions for leading CRMs such as SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. 3CLogic has five continent-wide deployments and a growing client base of Global 2000 clients. It drives digital transformation through improved CX, organizational efficiency, reporting insights, and dynamic IVR, CTI and AI.

CallView360®, provides all the conversion tracking you need to support your direct response and digital marketing campaigns. CallView360®, an analytics and tracking software, allows you to easily track and report calls and texts to your business using hundreds of data points, AI driven analytics, and customized reports. Highly customized reports allow you to quickly gain insights and calculate ROI. You can use customer behavior data to identify your customers, determine which marketing campaigns are successful, and assess the value of each inbound call or text. View and filter key call tracking data easily. Track and attribute inbound calls instantly. Ask us about instant marketing attribution for your inbound calls and text messages. Are you able to identify the source of your calls? CallView360®, which can insert dynamic tracking numbers into your website, landing page, and print ads, can track calls to their source, helping you identify and report where they are coming from.

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.

CallAction automates repetitive, time-consuming sales tasks throughout the customer's lifecycle. You can generate leads quickly using email, text, or phone calls. Automated data entry into your CRM will save you time. To improve lead conversion by as much as 391%, instantly respond to any email lead or phone call. Automate your response and follow-up with advanced drip campaigns. You can nurture your leads forever with authentic automation that is scalable and adaptable to different communication channels. You can leverage powerful scheduling options and resumable long term drip campaigns. Call capture system generates leads through inbound phone calls and texts into your CRM. Real-time data append intelligence allows you to discover secondary lead opportunities. Jump-ball broadcast inbound calls and email leads to your company as soon as you can.

In minutes, you can set up dynamic number insertion, call recording and call heatmap. CallRoot allows your marketing team to efficiently run campaigns, track performance and generate better results. To track multiple call sources and referring keywords, dynamically insert tracking phone numbers into your website. CallRoot will dynamically insert and track numbers from a pool. CallRoot can measure and record phone calls from your digital, search (PPC keywords), or offline marketing campaigns. Access complete analytics and download reports from the easy-to-use tracking dashboard. Measure and record phone calls from your digital, search (PPC keyword) and offline marketing campaigns. Access complete analytics and download reports from the easy-to-use tracking dashboard. Track incoming calls to your website visitors by using local phone numbers

Sayint captures and transforms customer conversations into actionable insights. Relevant stakeholders can use this intelligence to improve, automate, or develop key business functions. Sayint captures and transforms customer conversations into actionable information. Relevant stakeholders can use this intelligence to improve, automate, or develop key business functions. Sayint allows organizations to audit 100% of conversations, rather than 2-3% as the industry standard. The platform alerts the relevant teams about possible threats and breaches, and helps reduce penalties. This makes it easy to create compliance documentation and proof. Sayint uses a holistic approach to capture key metrics such as C-SAT, NPS, and CES based industry benchmarks, and also shows customer journey reviews from different data sources, and proactively engages with relevant services.

We reveal which keywords, channels, and campaigns made your customers pick up their phones - so that you can improve your marketing. ResponseTap assigns each website session a unique number that connects the call to a customer’s website journey and campaign history. This allows you to understand which keywords and campaigns drove phone sales. Smart Match is the fastest and most efficient way to link call revenues to marketing activity. It is easy to identify which marketing source is driving the highest number of phone sales when you activate it in ResponseTap. It takes only a CSV upload to be able to easily close the gap in your reporting puzzle. With lifetime access to your call data, you can easily compare performance. Although some Call Intelligence providers limit access to 12 months only, we believe that reporting year-on-year comparisons should be a given.

Free business numbers and call tracking No trial period. You get a free number that you can use to drive your business, be professional, and be safe. Unique phone numbers can help you find out who is calling and where they came from. Call data that you own (not ours) will help you learn more about your customers. Your mobile number should not be used to run your business. It's terrible! If you don't believe our word, Google it. It's easy and straightforward to sign up. It takes less than five minutes and there are no credit cards, commitments, or strings attached.

Call analytics allows you to track all calls made from advertising and digital platforms. You can also learn which sources are high-converting calls. Monitor all calls to maintain product quality standards, improve market effectiveness, and ensure quality control. By merging thousands of agencies and businesses, you can share insights and deliver ROI to the client. Call forwarding service allows you to work from anywhere, without missing an important call, and gives your business the speed-paced flexibility it needs to make the most out of your business transactions. Record calls to gain information and keep track of what customers say so you don't miss any crucial action items. Dynamic number insertion allows you to dynamically change your business phone number on your website based upon the online marketing source. This helps marketers determine which marketing activity brought the most traffic to their site.

All marketing expenses can be integrated in one place. It's easy to monitor and manage. Accurate data about the effectiveness of advertising campaigns, channels, and keywords. Accounting for all types requests - calls and online requests, chats, emails, baskets, etc. Automatic scoring and assessment for tone of telephone calls. Complete conversion funnel from ad impressions to sales, ROI. 96% guarantee that the call source is accurate. If more than 4% are not linked to a site visitor, we will add numbers at no additional cost. Our products will help you optimize your marketing costs.

Virtual PBX is a service that combines all company numbers into a single network and stores all history and records of client conversations. It automates work, improves employee efficiency, and provides better customer service. To simplify and control communication between employees and clients. To automate communication and work in the CRM system. To monitor the quality and volume of conversations between employees and the company. To ensure consistent high levels of customer service. First, you will be able to access your personal account. This allows you to store data about all calls: the total number, duration, call records, call records, missed calls, detailed analytics, and much more. All calls will be recorded. This allows you to listen to all conversations between the client and the manager. This feature encourages employees to work more efficiently simply by being able to listen to the conversation between the client and their manager. It is easier and faster to resolve controversial issues and to train new employees.

Your business's lifeline is your incoming calls. Alltel's virtual and inbound services offer unmatched flexibility, credibility, and ensure that every call is professionally answered no matter what time it is. No matter where or how you work, you can stay connected with your clients. Our cloud communications technology enables seamless collaboration between your office phone system and your employees mobiles and remote working devices. Your business shouldn't have to settle with slow and unreliable internet. Get fast internet with enterprise-grade connectivity backed by the best network providers in the country. We offer internet and data solutions that can be used by any size business. Let us take the hassle out of managing your IT department. One of our certified partners can provide expert advice and the best-in-class technical support across a wide range of IT services.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

Our virtual PBX call management software works over the Internet and dramatically reduces communication costs. You can upgrade your telephony and optimize your advertising budget to make the most of your website traffic. It doesn't require any additional equipment. All you need is a computer and an Internet connection. Automatic call distribution ensures that your clients reach the right office, department, and employee. Our analytics tools analyze the incoming calls and request through your web forms to help you allocate your advertising budget effectively, store customer history, and sync data with your CRM. Our automated notification tool reduces human error in processing requests. The dashboard displays all data in an easy to use format. You can also import data via an API or other software. After completing a web form on your website, the web form auto callback feature will connect your manager and client within 30 seconds.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

Meet Sellular, a platform that will supercharge your sales team. Plan and execute your entire sales outreach from a single place. The best part is that you can capture all sales activities in Salesforce in real time. Your reps can spend more time selling. Less time fumbling, automatic data logging and customizable views, as well as efficient workflows. Salesforce no longer requires reps to spend extra time updating Salesforce. Capture data as you go. No need to work off-grid in spreadsheets or note applications. Sellular allows you to plan and execute your entire day. Your team will appreciate fewer clicks, fewer toggling, and improved functionality.

CallTrack combines detailed tracking and analytics, with custom AI tools, to better manage inbound calls. Inbound IVR messaging that is personalized for each caller .... can help close more deals.

Call Sumo helps businesses that rely on customer phone calls to retain and get more customers. Combining Machine Learning and Human Insights, we can quickly identify areas for improvement in customer and marketing interactions. Complex business and marketing interactions can lead to confusion. Call Sumo simplifies optimization by notifying the correct participant at the right moment. This includes using an Enhanced CallerID to notify the receptionist, SMS-based alerts when things go wrong, and periodic pdf-based reports for the manager and marketer to make informed adjustments to Marketing and Sales for better business results. Call Sumo is the best tool to improve your marketing and business. No matter how old your phone system is, we add intelligence. Our intelligent call tracking software gives you valuable insight that allows you to use marketing techniques that Fortune 500 companies use every day.

The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions. It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call. VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Invoca's active chat intelligence platform allows revenue teams to create better buying experiences and drive more leads. Conversation intelligence is used to improve every human interaction and digital touchpoint. Invoca's active chat intelligence platform allows companies to quickly understand and act on information shared by consumers via conversations. Connect every conversation with consumers to the digital journey and multiply the impact of your marketing efforts. To increase digital conversion rates, it is important to understand why and when consumers seek out buying assistance. Remote agent coaching and feedback can be used to analyze customer conversations and improve close rates. Deliver exceptional customer experiences and boost revenue with visibility into the digital-to-conversation customer journey.